Rana Bayadi
Had my screen replaced here and it turned out to be defective. Aside from it freezing, scrolling on its own and switching apps by itself… the screen just fell out one day as I picked my phone up! I brought it back in as soon as I was able to which was about 6 weeks later. The guy that fixed couldn’t believe that the screen just fell out and thought I broke it. I explained to him what happened and reminded him that I called to report the freezing issue a week after but could not come back sooner. He said he could not warranty it. I said ok I’ll pay for it but I need it fixed. I’m an honest person and the phone is worth to me more than the money or wasting time arguing. I left it there and came back a few hours later. He fixed my screen and said no charge. I’m not sure what happened but I think he figured out that the screen was defective and didn’t charge me again. The whole interaction and service was polite and cordial with no attitude. This review is not about the money or services but the fact that they honored the warranty and replaced it even though it was a manufacturer defect. That says a lot about a business and their integrity. I’ll be back for all my repairs and be sure to recommend them.
