Tania Sprague
Edit for the second time:I’m giving some stars back (hopefully the rest later) bc the customer service is just phenomenal. I hadn’t even woken up yet to give them a call this morning and Devon had already called me to try and rectify the situation. I’m praying they can resolve the issue! Edit: I had to retract every star bc one week after sensor was replaced I had a slow leak of antifreeze all week onto my driveway (was scared it was oil, but placed cardboard under car yesterday and this morning I realized it was antifreeze) then later on today the slow leak turned to a full blown drain of my reservoir and overheated of course. As soon as I fill reservoir up, antifreeze is pouring from the middle of my engine. I will have to have it towed back to fleet doc in the morning. While the sensor seemed to work in the cold temps for a week, I now have a massive coolant leak 😭 Came in to get my coolant temp sensor replaced, and Devon got my escape in right away. Very pleasant to work with and a great overall customer service experience (positive attitude, great team moral and actually acted like he wanted to be there and genuinely enjoys his job). His techs got me in and out in about an hour. If this doesn’t fix my p1299 issue I will be back so they can further investigate. (Went ahead and had them switch the sensor without full diagnosis , bc I’m pretty sure that has been my issue the past couple of winters).
