Frank's Mr. Plumber: Clear explanations, thorough work, trusted plumbing in Tonawanda.
Frank's Mr. Plumber in Tonawanda provides plumbing and general contracting services with a focus on clear explanations and thorough, respectful work. Reviews praise calm, knowledgeable technicians, transparent communication, and reliable results—from routine fixes to sewer line replacements. The team also guides billing smoothly, making complex projects easier for customers.
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Fast and reliable solutions for urgent issues like leaks, clogs, and burst pipes, available with prompt service to minimize damage.
Comprehensive sewer line services including camera inspections, replacements, and repairs, handled by skilled crews with clear communication.
Thorough cleaning and maintenance for drains to prevent clogs and ensure smooth flow, using advanced techniques for all pipe ages.
Professional heating and air conditioning installation, repair, and maintenance to keep your home comfortable year-round.
Expert installation of fixtures, pipes, and systems for upgrades or new projects, with respectful in-home service and detailed explanations.
Friendly administrative support including billing guidance and scheduling, ensuring a smooth experience from start to finish.
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Overall rating
Chris C
Kyle and Jackson were two of the most knowledgeable, friendly, and professional individuals I have ever had the pleasure of working with. They encouraged me to follow them and hear the explanation of every step of their process, ensuring I understood and was ok with what was happening. They took the time to thoroughly work through all issues and not rush out of the job. I am incredibly impressed, if they are any indication of the professionalism and quality service this Frank’s provides, they will remain at the top of my list for plumbing and HVAC service.
charlene zielinski
We had a great experience with this plumbing service from start to finish. Kevin was the first person to come out and look at the situation, and he was calm, thorough, and very clear in explaining what was going on and what our options were. That first visit really set the tone and gave us confidence moving forward. Leo F. and Jake D. handled the work and did an excellent job. They were knowledgeable, efficient, and took the time to explain what they were doing as they went. They were also respectful of our home and helped make a stressful situation much easier to deal with. I also want to give a shoutout to Abbe from accounting. She was incredibly helpful, responsive, and patient in walking us through the billing side of things, which we really appreciated. Overall, it was a great team effort. Everyone we interacted with was supportive and professional. I would definitely recommend them.
Rhonda Badzinski
Hands down the best for service! I wish I had called them first. Not only cost wise but the team they sent out to service my problem were very friendly ! Wilson Jimenez was so polite and told me exactly what he was going to do step by step. They both even had slip covers for their shoes to walk on my floor in the house. Not sure of the camera man’s name that came out , but he was also very understanding and explained things as he had to use the camera in my pipes.
Carin Adey
This was the 2nd time I’ve called Frank’s (different issue). I mention this because other plumbing companies I’ve used didn’t get return business from me. Now I know who to call. Frank’s has plenty of 5 star reviews but deserves another one. The customer service is top notch for what I’d consider a large company. The techs, particularly Kevin, but also Seth and Aiden, were so kind and respectful. Great personalities too! (Renee was awesome too in taking my calls while I was spiraling). They all went above and beyond with their service and ensured my nearly 70 year old drains were working and never threw in the towel on these tough jobs. Kevin is outstanding and I’m just so beyond grateful for all of his help and hard work. I’m very happy with the service I received and will be using them again. Hopefully for upgrades and not problems. Thank you Kevin, Seth and Aiden!
Robert Redd
We had our sewer line replaced by Frank’s Mr. Plumber (FMP) last week. Brian our estimator/salesman was thorough and professional. He is a rare breed of salesman who wants to answer your questions, make sure he understands your concerns and walks you through the entire process that FMP will perform. Brian also was present throughout the work being performed. He made sure the billing was correct and accurate. In addition, the crew who performed the work (Tom D, Tyler G & Liam R) were equally as thorough, skilled and professional. The communicated throughout the installation work making sure we understood what they were doing and how it was proceeding. In extremely cold conditions, these men were fantastic. Based on my experience with these fine people executing my project and the entire management process, I highly recommend using Frank’s Mr. Plumber. Great job Brian, Tim, Tyler and Liam.
