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Kittyvia Google

about 1 month ago

I had an extremely uncomfortable and disappointing experience here. This was my first time, after attending their open house. When I originally called to book, the manager specifically said that a groomer named Laura “dibs doing them.” I booked a full groom for both of my dogs, and we discussed doing tail colouring if my dog was comfortable (as that is the main reason I booked the groom). When I arrived for my appointment it was Laura who at the counter. I wasn’t greeted at all — no hello, no introduction. The very first thing I was asked was, “Do you have your rabies vaccines?” which I immediately provided. After that, the groomer never asked what I wanted done, didn’t review the groom, and simply gestured for me to hand my dogs over. The entire interaction felt cold and uncomfortable. One of my dogs was visibly scared and shaking. When I mentioned it, the response I received was, “Yup, it’s a grooming salon — he’s going to be scared.” There was no reassurance, empathy, or attempt to make him comfortable. When I brought up the colouring — which was the main reason I booked the groom in the first place — I was abruptly shut down and told, “I don’t have time for that today. That wasn’t booked.” This was incredibly confusing given the prior conversation during booking. As I tried to clarify the situation, I was told, “You can leave if you want.” At that point, I felt so unwelcome and uncomfortable that I did leave. Afterward, I attempted multiple times (three-4 separate occasions) to speak with the manager to understand the misinformation and hopefully resolve the situation. Each time I was told I’d get a call back. I never did. I was later told the manager was off due to surgery; I suggested she contact me when she was better, but was told she would call within the next few days instead. She never did. I was completely ghosted. Since then, I’ve heard from others that they had similar experiences of being ignored or ghosted, and that the only time they were contacted was after leaving a public review. That makes this lack of follow-up even more concerning. This experience showed a lack of communication, professionalism, empathy toward nervous dogs, and accountability. Mistakes can happen, but refusing to explain or even return a call is unacceptable — especially after such a negative first visit. Unfortunately, I would not recommend this salon based on how this situation was handled. If there are any other salons you would suggest please feel free to comment.

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Nikhil Kamathvia Google

about 1 month ago

I was recommended this salon from a colleague and I would also highly recommend them! The staff are amazing and they genuinely care about the pets. Shoutout to Vicki who has been taking care of my dog since we started coming here! Keep up the amazing work!!

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Jillian Askesvia Google

about 2 months ago

We had a great experience with Vickie! She did an amazing job getting our girl back in shape. It’s not an easy job with her long hair and thick double coat! Highly recommend Vickie she was very kind and took great care of our 80lb loud and cheeky German shepherd!

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Lori-Ann Dalevia Google

4 months ago

We have a very large breed half labrador half Newfoundland. Mandy takes wonderful care of our dog Tavie! After her 1/2 day at the doggy spa she comes back smelling wonderful and looking even better! Sparkling clean and her hair extremely well groomed!

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Kate Loewenvia Google

6 months ago

I brought my 20 lb dog here for a bath, haircut, and nail trim. The staff were very kind and accommodating to our needs, and the grooming itself was well done. That said, pickup around 6pm felt very overwhelming with lots of dogs and activity, and the price was much higher than expected ($135 for a small dog). Overall, I appreciate the quality of the grooming and the kindness of the staff, but the environment and cost may not be the right fit for us in the future.