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Furniture Village - Bristol
Your destination for stylish furniture with a promise of quality service.
3.6
Retail Store
$$$
Your destination for stylish furniture with a promise of quality service.
Furniture Village - Bristol offers a wide range of stylish furniture solutions for every room in your home. Nestled in Patchway, this store prides itself on customer-centric service, providing beautiful furniture sets that cater to diverse tastes. While many customers have praised the professional delivery service and the quality of their purchases, a few have experienced challenges with logistics and after-sales support. Nonetheless, the store's friendly staff, led by approachable manager Mike Broad, strive to ensure a positive shopping experience. Discover the balance of elegance and comfort at Furniture Village - Bristol.
No photos available
Wide range of premium sofas, dining sets, and home furniture with expert advice.
Professional and punctual delivery with setup and removal of old items.
Assistance with warranties, repairs, and replacements for customer satisfaction.
Personalized design and selection help from knowledgeable staff.
Tracking and updates on furniture orders and delivery schedules.
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Overall rating
Sharon Horan
Bought a beautiful black leather settee recently from this store. Fantastic service from start to finish.The delivery team were a really 'class act', punctual, speedy and tidy. All in all a fabulous shopping experience. Would definitely use them again and highly recommended.
Welshscot 57
Ordered a sofa & dining set from Furniture Village Bristol store early October 2025. Logistics department booked delivery twice but failed to deliver sofa each time as couldn’t locate it in warehouse (dining set was delivered on first of these deliveries). Had to let down buyer of our old sofas twice as a result. Decided to visit store to arrange cancellation, spoke with Mike Broad Bristol Store Manager who was very professional, tried his best to offer alternatives, but our minds were made up and Mike cancelled the order. Can’t fault the Bristol Store and Mike Board is an excellent, approachable manager hence the high rating. Logistics department on the other hand…
Foad Faridi (Fred)
Very happy with Furniture Village sofas. Best delivery service we have ever had. Brandon and Jeff were so friendly, professional and helpful when they delivered our large sofa on New year Eve. Thank you so much guys 🙏. Whole process went well. 💯 recommended
Phoebe Cremin
Extremely poor service – avoid Furniture Village We ordered sofas in September, spending over £2,500, and were promised delivery in time for Christmas, with a confirmed date of 6th December. Based on this, we sold our existing sofas weeks in advance. Just two days before delivery, we were told the order was delayed, with no prior warning. Since then, we have been given contradictory information, missed callbacks, and zero proactive updates. We were told different stories about where the sofas were, whether they had arrived at the warehouse, and when delivery might happen. Every update only came after we chased repeatedly. We attempted to raise a complaint but waited over five days for a manager callback, only to be told managers were busy due to a sales roadshow. We were offered £50 compensation, which is unacceptable given the cost, length of delay, and stress caused. Even worse, we were told our complaint wouldn’t be discussed further until delivery “in case anything else went wrong” — which clearly says a lot. As of 17th December, we still have no delivery date, no updates, and the tracking now shows an estimate of 19th–26th December, despite a Christmas delivery guarantee. This means the sofas could be up to 20 days late. This was meant to be our first Christmas in our first home, but instead we’ve been left without sofas, unable to host guests, and extremely stressed. The lack of communication, accountability, and basic customer care is shocking. Once they have your money, they do not care. Massive regret choosing Furniture Village. Do not recommend.
Ken Cooper
We ordered a new kitchen table & chairs from Furniture Village in Cribbs Causeway, Bristol. When they were delivered in mid July 2025, the delivery driver informed us that he’d noticed that one of the chairs had some damage on it. He then rang through to someone at Furniture Village to inform them of this damage & told us that they would be sending a new chair to replace the damaged one. Four months & several enquiries later & we are still waiting for the damaged chair to be replaced. This is very disappointing & we are not at all happy that, after spending a fair bit of money, Furniture Village have, four months on, still failed to exchange the damaged chair. Other than the damaged chair we are happy with our new furniture, just not overly impressed with the after sales customer service.
