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Sharon Horanvia Google

about 1 month ago

Bought a beautiful black leather settee recently from this store. Fantastic service from start to finish.The delivery team were a really 'class act', punctual, speedy and tidy. All in all a fabulous shopping experience. Would definitely use them again and highly recommended.

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Welshscot 57via Google

about 2 months ago

Ordered a sofa & dining set from Furniture Village Bristol store early October 2025. Logistics department booked delivery twice but failed to deliver sofa each time as couldn’t locate it in warehouse (dining set was delivered on first of these deliveries). Had to let down buyer of our old sofas twice as a result. Decided to visit store to arrange cancellation, spoke with Mike Broad Bristol Store Manager who was very professional, tried his best to offer alternatives, but our minds were made up and Mike cancelled the order. Can’t fault the Bristol Store and Mike Board is an excellent, approachable manager hence the high rating. Logistics department on the other hand…

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Foad Faridi (Fred)via Google

2 months ago

Very happy with Furniture Village sofas. Best delivery service we have ever had. Brandon and Jeff were so friendly, professional and helpful when they delivered our large sofa on New year Eve. Thank you so much guys 🙏. Whole process went well. 💯 recommended

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Phoebe Creminvia Google

2 months ago

Extremely poor service – avoid Furniture Village We ordered sofas in September, spending over £2,500, and were promised delivery in time for Christmas, with a confirmed date of 6th December. Based on this, we sold our existing sofas weeks in advance. Just two days before delivery, we were told the order was delayed, with no prior warning. Since then, we have been given contradictory information, missed callbacks, and zero proactive updates. We were told different stories about where the sofas were, whether they had arrived at the warehouse, and when delivery might happen. Every update only came after we chased repeatedly. We attempted to raise a complaint but waited over five days for a manager callback, only to be told managers were busy due to a sales roadshow. We were offered £50 compensation, which is unacceptable given the cost, length of delay, and stress caused. Even worse, we were told our complaint wouldn’t be discussed further until delivery “in case anything else went wrong” — which clearly says a lot. As of 17th December, we still have no delivery date, no updates, and the tracking now shows an estimate of 19th–26th December, despite a Christmas delivery guarantee. This means the sofas could be up to 20 days late. This was meant to be our first Christmas in our first home, but instead we’ve been left without sofas, unable to host guests, and extremely stressed. The lack of communication, accountability, and basic customer care is shocking. Once they have your money, they do not care. Massive regret choosing Furniture Village. Do not recommend.

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Ken Coopervia Google

5 months ago

We ordered a new kitchen table & chairs from Furniture Village in Cribbs Causeway, Bristol. When they were delivered in mid July 2025, the delivery driver informed us that he’d noticed that one of the chairs had some damage on it. He then rang through to someone at Furniture Village to inform them of this damage & told us that they would be sending a new chair to replace the damaged one. Four months & several enquiries later & we are still waiting for the damaged chair to be replaced. This is very disappointing & we are not at all happy that, after spending a fair bit of money, Furniture Village have, four months on, still failed to exchange the damaged chair. Other than the damaged chair we are happy with our new furniture, just not overly impressed with the after sales customer service.