Gangnam Spa Healing Paradise

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S Youngvia Google

24 days ago

We had visited Gangnam in the past and didn't enjoy it, but a friend recently told us it had improved, so we decided to give it one more try. We went on December 30 and I understand it was the holiday season and expected it to be busy but the experience wasl shocking. The parking situation was complete chaos. The lot was full, with cars parked haphazardly with some parallel-parked, others blocking vehicles entirely. Because of this, the spa had to make loudspeaker announcements every 10 minutes or so, calling out specific vehicles (for example, black BMW owner, please move your car). These announcements were often repeated three or four times before staff warned that the car would be towed. Hearing this over and over again was extremely disruptive and the opposite of relaxing. It set the tone for the entire visit: chaotic and poorly managed. Inside, there were long lines at the entrance and staff had to tell guests they were already at capacity and that people would need to wait until others left. We waited about 10 minutes, which wasn't terrible, but we overheard others saying they had waited much longer. This could have been handled much better with clearer communication--simple signage at the entrance, time-slot notices, or even updates on the website might help manage expectations. Once inside, things went downhill quickly. I was given an XL uniform as they ran out of smaller sizes. I had to hold my shorts the entire time as they kept falling down (too big). The women's changing room was jam-packed and slippery. While the hot and cold pools and saunas weren't overly crowded, the communal relaxation rooms--the salt room, rock room, and similar spaces--were extremely disruptive. There was constant loud talking, giggling, and even people using speakerphones. This is a spa meant for relaxation, not a social hangout. Hearing phone conversations echo through quiet rooms completely ruins the experience. We did bring this up to staff, but unfortunately, there was little to no enforcement of any noise policy. There should be staff actively monitoring and reminding guests to be respectful of the shared space. The only genuinely positive part of the experience was the fire rooms. The inner dome gets very hot and actually allows you to sweat properly and there was a group of folks talking too! Everything else was disappointing. The added hand spa with rocks felt pointless and ineffective. The massage pods charging $39 for 30 minutes are wildly overpriced and not worth it. They even ran out of towels at 9 pm. Overall, the biggest issue is poor management and lack of control. Between the parking chaos, constant announcements, overcrowding, and lack of enforcement, the environment was stressful rather than relaxing. This will truly be our last visit. If you're looking for a peaceful healing spa experience, this is not the place.

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Parivia Google

about 1 month ago

Service Desk was a Absolute turn away for me the attitudes was out of the roof. No one wanted to assist with anything extra unless it was them checking you in. The worst experience for a First time Visit driving a Hr away. The young lady just got into with a customer as I was walking out due to worker being very rude and just nonchalant about everything that came out her mouth. And the guy next to her did not make it any better any question asked was a quick response and back to work the Customers was not valued or greeted with any pleasure or kindness it’s the Holiday’s maybe a bit more smiling instead of mugging behind fast mask or without one is terrible. Overall the atmosphere was beautiful and warming but no one wants to assist.

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Lisa Cvia Google

about 1 month ago

Recently, I had the pleasure of spending the day at Gangnam Spa - a bathhouse for rest, relaxation, and rejuvenation. I left feeling completely reset and grateful for the experience, it will not be my last. Upon arrival, shoes must be taken off. You can purchase a pair of slip-resistant socks if you're not comfortable walking around barefoot. Tip: book your spa day online where you'll get a ticket for a discounted rate. I went on a Thursday and my ticket was $40. If I didn't purchase my ticket online I would have paid $48 at the door. Inside the private women's area, I moved through the three signature baths - a warm bath, a hot herbal bath infused with mugwort, and a cold plunge that dips to around 58 degrees. I switched between them slowly, spending about ten minutes in each. I finished with the wet sauna which ended just in time for my hip bath. It's an herbal steam that you sit on and relax for about thirty minutes. The herbal blend is made up of several herbs that focus on womb health and deep relaxation. If you're a woman seeking a moment of reset or support for digestion, constipation, and energetic cleansing I can't recommend it enough. In the co-ed common area there are several specialty healing rooms and a foot bath room. One of the rooms reaches a blazing temperature of 217 degrees. I personally enjoyed spending time in the oxygen room. They have a book-nook for all you book-lovers like me. They offer other services that you will have to pay extra for and it's best to book those ahead of time on their website. Those services include massages, body scrubs, and facials. You can also enjoy their massage chair or the steam sauna capsule which you don't need to make an appointment in advance for. I ended up staying around five hours which included a lunch break in the restaurant where I enjoyed a hot bowl of seaweed soup. It was plenty of time to enjoy myself and get a full experience of what they have to offer.

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Naadiya Hutchinsonvia Google

about 2 months ago

I’ve been to bath house style spas across the world, including in Korea and this is hands down one of the best spas with some of the coolest features. Sauna capsule, belly massager and hand massager are all very unique aspects of this spa. I loved the personal capsules you can rest in as well as the O2 room. Very affordable.

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H. Kangvia Google

2 months ago

I’d like to share a very disappointing experience at Gangnam Spa today. When we arrived, there were no guests at the front desk, but the receptionist, Miranda, chose to chat with her coworker instead of acknowledging us. We stood there waiting until we kindly asked her a question. She raised her voice at us and said, “Hey, I’m talking to her,” referring to the other staff member. There was no basic courtesy or sense of customer service at all. The manager later came out, but instead of offering a sincere apology or trying to make things right, she simply said she would check us in. During this time Miranda was smirking behind us still showing no sign of regret or professionalism. When I mentioned that I would leave a review, the manager responded that we didn’t need to check in anymore. At that point we had no desire to stay and decided to leave. We went to Spa World nearby instead and had a very pleasant, relaxing experience there, which really highlighted how poor the service at Gangnam Spa was by comparison. Unfortunately, the front desk service here is among the worst I’ve encountered. It’s a shame, but thankfully there are other options, and it’s certainly not a place I feel the need to return to.