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Amanda Cussonvia Google

2 months ago

I have been using Gary's Full Service Auto for about 2.5 years now for my Nissan Sentra, and I will happily continue going to them for all my car needs while in Denver! I have an older vehicle that's had a variety of problems pop up over the past few years, and Gary's Full Service Auto has helped my with everything from oil changes to figuring out why my car kept stalling in the middle of driving. Kerstin is amazing and is always very transparent about pricing and keeping me informed throughout the whole process while we are working together. I appreciate that I have never felt like I was being pushed into getting a service I didn't need, and she is great about explaining why I need (or don't need) a service, how it works, how it impacts the longevity of the car, when I need to get, etc. They are also great at understanding and working within my budget constraints, focusing on the most pressing services first and then giving a realistic timeline of how long the other services can wait. Gary's Auto goes above and beyond in helping you feel heard as a customer - once, I was able to drive around with Joe to help identify the odd clanking noise that I was hearing. Another time, they invited me into the shop to show that another rattling noise was actually just a cosmetic issue rather than a safety issue. I love Gary's Auto because of the honesty and transparency I get from Kerstin, and I truly feel like a valued customer. Gary's Auto is also LGBTQ+ and women friendly, plus sometimes the shop dogs will greet you at the door which is always an added bonus :)

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The Marble'svia Google

2 months ago

What a wonderful shop with people who care and do great work. We arrived in Denver from out of town and noticed something was wrong with our transfer case. Having to be at the hospital and needing transportation back home in a few days the team at Gary's Full Service Auto Repair pulled off a remarkable task. Not only were they able to get the transfer case rebuilt and installed but they also were able to get a other needed repairs so we could safely travel back home on time. Their pricing was very fair and reasonable. Simply astonishing. We are so grateful and would highly recommend them for you auto repair needs! Thank you!!!

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Connie Rodriguezvia Google

4 months ago

My husband and I found Gary's Full Service Auto after years of shoddy work and horrible experiences at other auto repair shops. Keirsten and Joe have always been extremely friendly, patient, and understanding. They have always kept me informed and have helped me determine the "red" items that need to be repaired immediately and the "yellows" that allow me a bit of time and budgeting. My 2014 Honda CRV has only made it this far because of them! They are a bright shop in the neighborhood and have always treated us with respect even when we struggled to make repair decisions based on our budget without stretching beyond our means. They have a customer for life and we appreciate the hard work they always put in.

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Tyler Tremblayvia Google

4 months ago

There is not enough stars or words in the world to praise these guys! After my catalytic converter went out I was completely screwed, given massive price quotes from other shops all over town. When I finally found Gary’s, Kersten immediately went above and beyond. After the diag she started doing all the research she could on my catalytic converter, if aftermarket was available, called air care Colorado to get more information on it. At the end of the day the federal government has Colorado by the balls with our exhaust systems so it was still a hefty price however that was Hyundais hefty price not Gary’s. The care and compassion I felt from this shop is unrivaled from any mechanic or garage I’ve ever been to. They’ve won over my business for life. I live in castle rock and will happily drive or tow my vehicles to Gary’s for service. Thank you guys so much for getting us back on the road and for doing so much more than was even asked. YOU GUYS ROCK!!🤘

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Andrea Millarvia Google

8 months ago

I've been going to Joe and Kerstin for awhile for my 2014 Chevy Equinox, which has been a relatively solid car despite the model's notorious problems (burning oil, especially). They recently checked out the car before I had a road trip and gave me a couple of "yellow flags" that could wait awhile but said I should be good to go, including my brake pads. My sister was driving the car into Santa Fe when she said the car was shuddering when she braked. Worried we were about to have something really bad happen, I pulled into a local place. Welllll...they totally swindled me: new pads, warped rotors, a torn boot, all sorts of stuff. The car was about to fall apart and strand us in the desert, clearly. Eager to move on to my next destination and not be stuck, I reluctantly gave them my credit card. I texted with Kerstin and let her know what happened. She called me back right away and explained in no uncertain terms that I was to go find a second opinion and not pay for anything (whoops, too late...I guess it's a norm at a mechanics not to pay for anything up front, unspoken rule). She checked with Joe about the recent diagnostic and talked me through the possibilities of what was actually happening with my car and supported me going up there and requesting a refund and only paying for what had been completed (new brake pads and rotors in back, still a ripoff for probably fine rotors and pads that were at 3.5mm but a more doable one). Yes, I felt like an idiot. Yes, initially they refused the refund and "had to call corporate", blah blah blah. But I probably saved $1700 in the process. Then, Kerstin stuck with me for doing basic troubleshooting for the shuddering. Joe proposed that it could be "bad gas", at one of the random stations we'd stopped at. He said that we could test filling up the balance of the tank with high octane Maverick gas (no ethanol). Would you believe that did the trick? All the car's symptom's disappeared (turned out it hadn't been shuddering upon brake, just shuddering in general). I completed my road trip without any issues and soon after went back to Gary's for a different test (discussed awhile back before all this went down for my aging car). They double checked the shady mechanic's work and said that they saw very little that needed addressing, and certainly nothing in the thousands. The car has driven fine since then. Anyway, highly recommend Gary's. They stand by their work!