R Cobb
I am writing as a LONG TIME CUSTOMER to express my disappointment and frustration with my recent experience at your car wash. As a loyal customer since your establishment opened, I have consistently brought my 70s Oldsmobile, purchased in 2015, to your facility due to your high-quality equipment and exceptional care it provides. However, during my visit today, I was unexpectedly refused entry due to the vehicle's pointed nose. It's not a grill it's stamped sheet metal. Well despite having no issues in the past (40 to 50 times) I guess today the equipment is faulty and no longer works as it did in the past. Given the car's length of 226 inches and the now piles of cars behind me, bring told to back out is impractical and posed a significant challenge in this narrow space. And look, 1972 Oldsmobile has no plastic or loose parts, it's all steel, a tank. The attendant that refused me entry was not listening to me. I kept telling the individual. This is the very reason I come and use your facility. I never had a problem. Let's say I did have a problem. I bet you're going to say you're not liable for damage and you have some sort of agreement attached to my bill of sale. The attendant would not listen to me. I had to move into my command voice I learned in the military, shout, yell and issue profanities to get my point across. I'm stuck , I can't back up a line of cars are behind me and this is a full size 1972 car. Unfortunately, this experience has led me to consider alternative options.
