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Bryce METCAlfvia Google

5 months ago

This is the second time I tried to bring something up they couldn’t fix it first a pc and then a tv they don’t know how to do any thing Ik more then them I fix the pc and now ima have to fix the tv don’t go here they suck

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Matthew Longvia Google

12 months ago

I scheduled an appointment and they were late and helped walk-in customers before me. I asked them to check the laptop charger with a voltmeter and they had the meter setting on AC. When I told them it should be on DC they didn't believe me and got an attitude. What type of repair service doesn't even know how a power adapter works. Geek squad is terrible

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Trenton Scottvia Google

about 1 year ago

Had my laptop for one month before the display died and GeekSquad was unable to repair. After 3 months of waiting I get a message saying to go to the store for my replacement. While there the GeekSquad employee tells me that they can only issue me a store credit since they don’t have a replacement in stock. I tell the employee I just want a refund then since the closest comparison was a computer with worse memory and a worse gpu for more money. The employee tells me they can only do store credit. I asked to speak with the manager only for him to say he could have someone else explain it to me again if I would like. Manager comes out and listens to my issue and says she can only do a store credit. After leaving the store I call Bestbuy and they agree that’s not the policy and issue me a refund to my original card from the purchase. Protip always skip GeekSquad!

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Josh Provenciovia Google

over 5 years ago

Scheduled a home visit to look at home audio options for the speakers that are installed throughout my house. Had to wait three weeks for an appointment, fine. Told the geek squad rep I would need an afternoon appointment at 4 since I work. Was told this was no problem. The morning of the appointment they called and said they would be on their way at 11:30am. I told them I was scheduled at 4 to which I was told they would not still be working at that time. The guy argued with me that they don’t set appointments. Told him I couldn’t be there. He suggested Sunday for a reschedule which I said would work. Waited more than half the day and decided to call to inquire about my appointment. I was hung up on, probably accidentally. Called back and was told I didn’t have an appointment scheduled for today. Total incompetence, will never use geek squad Huntsville again, or Best Buy for that matter.

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Cris Gvia Google

over 7 years ago

I came in about 3 or so weeks ago and the Geek Squad crew got me in fast and took excellent care of me. They were inspecting my desktop computer and monitor. Jeremy was very knowledgeable and caring. He inspected everything thoroughly. I would highly recommend him and Geek Squad! Very pleased!