Dana Tomes
I’m very impressed with this company! I was looking for flat back earrings and found Grayling through a Facebook ad. I was hesitant to order because you just never know what you’re going to get from a seemingly random company found through a FB ad - I’m glad I did though! I love that they’re made in America and the customer service has been outstanding. Product quality seems really good and they were super fast! I placed my order but then immediately changed my mind and emailed them to see if I could cancel or adjust. I got a reply within minutes from a personable representative confirming they made the adjustment to my order that I requested. Within a few hours, I get another notification that they had processed the order and shipped. That was fast! I just received my order and it was nicely packaged and the three earrings I ordered are cute and seem to be high quality! I’m excited to see how they hold up over time! Love them so far though! Despite really liking all of the earrings, I needed to exchange two pairs because the hoops were a tad too big for me (I have a very grabby baby so the smaller the hoop the better - I ordered 10mm and should have ordered 6mm). The process to exchange online was super easy, only problem was I had a discount code and couldn’t get it applied to the exchange. I messaged the company and once again I got a reply almost immediately- it was the late afternoon/early evening of Christmas Eve - I was surprised at how responsive they were! I certainly didn’t expect a response until after the holiday so this felt like they were going above and beyond. They manually applied the discount and processed the exchange on my behalf. Once again, such great customer service! I definitely recommend shopping with them! Great products and great customer service, made in America, you can’t beat that! Great experience!
