Anicka Wilcox
My dog was BIT by another dog here and needed stitches. They refused to provide information so we could seek damages from the owner of the dog who BIT my dog. They called it a "correction" when my dog "played too rough" but that is not a correction. It's a bit that required urgent care and stitches. Honestly so disgusted with the way the handled the whole situation and the lack of professionalism or empathy. If you value your pup or, like I do, consider them family, please stay away from this horrible and unsafe place. Edit to address response: They stated Ranger was "harassing" other dogs but if that were true he should have been removed from play. Also, nothing will excuse a dog being bitten to the point if needing multiple stitches. I wasn't even called when it happened. My deployed husband received a text and that was it. To this day they still have not provided any evidence or video or my dog playing too rough or of him being bitten. The building is on the market and will be a complete teardown due to mold and the roof falling in and the business is no longer BBB accredited and has been reported to the BBB. Yes I did pick him up a few hours later as 1) the injury was not promptly reported by the facility, 2) I had to call them because they DID NOT NOTIFY ME, 3) I do not work close by even though I live nearby and 4) I was working a 12 hour shift in the ICU for a patient who ultimately passed away. Not being able to leave immediately to care for him is why he goes to daycare. As I imagine is the case for most pet parents who send their pups to daycare. The dog that bit my dog is still attending that daycare in open play. If you love your pet please do not send them here.
