Greentree Property Management

I am a resident of 2128 Van Ness Avenue, in San Francisco. On Friday, August 11, 2023, my landline and Internet connection failed. The next day an AT&T repairman came to fix it. Wanda Brown, the resident manager, let him in and showed him to the box in the basement where the repair was likely needed. She was the perfect hostess for the technician. She offered him bottled water and the use of the bathroom facilities if he needed them. She also stayed with him and watched his tools when he had to go out to the street to check the repair. My phone and Internet connection work now. Thank you, Wanda Brown.

TL;DR: Rat infestation, maximum rent increases, prolonged unaddressed maintenance issues, and an extremely difficult ESA accommodation process. I am sharing my experience as a resident with Green Tree Property Management. During my tenancy, my in-unit washer and dryer were not functioning for over three months. Maintenance requests were submitted, but resolution took an excessive amount of time and the issue remained unresolved for an extended period. There was also a rat infestation in the unit. Despite multiple follow-ups, the issue was not fully resolved. I was frequently awakened multiple times throughout the night (every day) from 12:00 a.m. to 7:00 a.m. due to noise in the walls/ceiling, which significantly disrupted my sleep and negatively impacted my well-being. The ongoing nature of this problem ultimately contributed to my decision to move out of the unit. Additionally, my rent was increased to the maximum allowable amount. There was no willingness to negotiate or discuss the increase, despite the ongoing unresolved maintenance and habitability concerns at the time. The ESA accommodation process was also extremely difficult. I provided multiple letters and authorizations to contact my healthcare provider, yet the request has still not been approved. The amount of documentation requested and the length of the process felt excessive and added further stress. This review reflects my personal experience. I hope management takes these concerns seriously and works toward improving responsiveness, maintenance timelines, transparency, and accommodation procedures for future residents. I would be willing to update or adjust this review if these matters are appropriately addressed and resolved.

Greentree is a fantastic property management company. We’ve actually used them for over a decade. Great leasing team, beautiful properties and they hit it out of the park when hiring building managers.

I've been living at this location in Oakland (close to Lake Merritt) for over 18 years and was the property manager for over 12 years until the property was sold. Maintenance issues for our units are usually done in a timely manner. However ---- issues involving the property itself are not resolved for several weeks or more, if at all. The most frustrating issue is the recent use of an AI generated phone number which might as well be a random (non-responsive) robot. There is NO response, even when calling the "main" Green Tree Resident Services number. No one answers the phone or returns calls. I'm sure any employee of Green Tree or Veritas would not be subjected to this. What has happened?

5 stars for Agent Lucas! I found him through an online ad for a one-bedroom apartment, and he met with me that same day. He gave me a tour and got my application approved within just a few hours. I really appreciate his lightning-fast service and how accommodating he was in helping me move in within a week. I’ve worked with other agents in the past, but Lucas far exceeded all my expectations. A+ experience!