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Pablo Morenovia Google

4 months ago

Purchased wedding ring here. They were so great to work with. Felt like I was shopping with my sisters. Highly recommend!! Thank you for a fun stress free experience.

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Dani Stephensvia Google

6 months ago

I have purchased a few pieces of my jewelry from Helzberg for a while now. My first wedding ring, milestone pieces for my daughter, my newest diamond ring. I had recently lost weight due to my illness. My husband has always suggested getting my rings soldered together. I did put it off and unfortunately I lost one of my diamond bands. Of course I learned the hard way and through heartache so I made my way to Helzberg to get my other band and wedding ring soldered. The first time I got my bands soldered, I wasn't impressed. The way they had my band sitting against my diamond ring was off. It didn't look right. I actually stopped wearing it and went back to my first wedding ring. As a jeweler, how do you not see that the sitting of the band wasn't flattering to the wedding ring? To me, it looked off due to the missing band. And now it looked worse with how low the other band was sitting. After a year, I finally had the chance to get a new band so I can complete my set. The same band I previously had was available at the store. While I was hesitant to complain about my rings, the sweet sales associate listened to my dislike of how my rings were initially soldered. She understood how I felt and saw why I disliked it. She took my words, listened and translated it for the jeweler to see my point of view. I appreciate that she took the time to jot down these notes and relay them so that the jeweler and I saw eye to eye. There was a delay to get my rings back. I totally understood. It's delicate work and I didn't want it to be rushed. I'm happy that they took the time to make sure the rings were soldered perfectly together. I love love love my new rings together. The bands are sitting more flush with my wedding ring. It was how I wanted it and it was nicely executed. This would have been a 5 star rating but my interactions of getting my ring is what caused it to dip. A couple days after my promise date and no phone call, I finally called the store. A gentleman answered and told me that my ring was ready. I did ask if it was ready a couple days ago and he really didn't answer my question which annoyed me. I found it unprofessional. I know your lack of answers tells me what I needed to know. My ring was there and was not bothered to be informed about it. I made it in the next day since it was so late when I found out that my ring was ready. The gal that helped me was not the nicest. Not a smile. Not a "how does it look?". She honestly made me feel uncomfortable asking for my ring. Double checking my info and ID several times. I'm not lying dear, that's my ring. The only time she was nice was when I told her I was looking for a sapphire bracelet for my daughter's 21st birthday. I was ready to purchase it but I'll save my sale for someone who's more genuine. The customer service here is so 50/50. My initial interaction with my purchase was great! The gal was sweet, considerate and engaged. My last interactions weren't the best. I'm tied to this store for a long time since my most important piece of jewelry is from here. I will make sure I'm more selective about who helps me. I'm not just commission to you. Overall, I'm happy with my ring and how pretty it is! Just disappointed that my last interactions were distasteful.

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Flower McGuirevia Google

7 months ago

I am impressed with how this store handled a very sensitive situation. I sent my ring in for a repair and it was intercepted in transit by the courier. They handled the incident with compassion and understanding. The replaced my stolen ring with an upgrade and even more beautiful ring. The ring that was stolen was my wedding ring with a lot of memories and sentimental value that could not be replaced. But they were communicative and caring. I recommend Helzeberg Jewelers for any jewelry needs Don and Julie were simply the best. The ring on the holder is the replacement. The one in the hand is the old one.

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Michele Kerallavia Google

8 months ago

I took a freshwater pearl that I'd found in the river to Helzberg to have set to wear as a necklace. I met Becca, who was truly amazing. She talked to us about options for pendants and settings and was so patient when I changed my mind multiple times. She kept in contact with me throughout the entire process giving me regular updates and peace of mind that my pearl was in good hands. I got my pearl today and it is gorgeous. They kept the imperfections and the charm of the pearl and I couldn't be more impressed and pleased. I'm so grateful for Becca and the help and service I recieved. I will be back!

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Vanessa Lightfootvia Google

over 1 year ago

I cannot say enough good things about my experience! Brenda and Mia helped me find the PERFECT ring after being completely devastated my current ring went missing. They were patient, kind, helpful, professional and made sure that I got everything I wanted and more by customizing and making sure everything was perfect! They are amazing and I loved working with them and wouldn’t work with anyone else! I’m so grateful to have met them they are the best!!