R

Ron Loncaricvia Google

about 2 months ago

My Goldmund Power Amp was not vintage equipment when it went into High End Audio Repair. But it is now. It has been held in varying states of repair/disrepair for EIGHT YEARS. I’ve heard every excuse imaginable and dozens of promise dates. It’s obvious James had no intention of meeting any of those promises. Goldmund is an expensive Swiss made line of equipment and this power amp was the heart of my system. I’ve since had to invest in a quality replacement or go without music for EIGHT YEARS. I LONG AGO CAME TO THE CONCLUSION THAT I MAY NEVER GET A WORKING POWER AMP RETURNED TO ME. Anybody interested in an 80 pound door stop?

L

Larry marchionyvia Google

over 1 year ago

I am very happy that I have a working amplifier again. I really didn't know where to take it. After looking at reviews and reading about some of the equipment James has worked on in the past I decided on High End Repair. I was not looking forward to pulling this 90lb behemoth out of its home. James was able to diagnose and repair my Rotel RB 1090. Everything was gone over. James took care of my original complaint as well as an incidental finding that could have been a problem down the road. Great communication, everything was explained clearly. The cost was very fair.

M

Mike Maltervia Google

over 1 year ago

I cannot say enough good about James. I have a Clearaudio Solution turntable and when plugging it into my preamp I twisted the cable in such a way as to break the internal solder connection in the RCA plug. I live way up in Prescott, and James was willing to schedule me in so I could drop it off and pick it up in a few hours. After fixing my cable, he noticed the connector to the turntable's central bearing was loose and tightened it up. James really knows what he is doing and the quality and care of his work is unsurpassed! Thank you James.

N

Norman Stephanvia Google

almost 2 years ago

Doug my friend had a manley shrimp that went out and took it to Jim. Jim made it sound better than ever. and now I Have a tonearm issue with my VPI turntable I will alsoTake it To Jim. Jim repaired my junction box to my tone arm the wire was broken inside the junction box he also made sure all of where moving parts are are lubricated correctly. Jim does excellent repair work he is a electronic genius. he understands how amplifiers and preamps in all of your audio equipment works. he repairs high-end audio file equipment. If I have any issues with any of my audio equipment I will be taking it to Jim. We need more people in the world like Jim. Thank God for me he's in Phoenix Arizona which is local for me I recommend anyone who has audio equipment anywhere in the United States should look him up. Absolutely five star service.

D

David Gorinvia Google

about 2 years ago

Jim did a fantastic job repairing my Creek integrated amplifier. I had taken my amp to another place in the Phoenix area before, and the guys there failed to solve my problem three times in a row; Jim fixed everything on the first try. And he charged me LESS than those other guys did. One important caveat: it took Jim a VERY long time to get back to me about the repair. He didn't respond to several emails and phone calls, and eventually I had to go in person after over eight months had passed without any word from him. To his credit, when I showed up in person and said that I was about to move and needed the job done soon, he had it ready for me in a week. And to be fair, I dropped off my amp a few weeks before he was moving his business to a new location—so a delay on his part is understandable. In the end, it was well worth the wait. I guess a wait is the price you have to pay for the top-notch & in-demand service that Jim provides. A word to the wise: get your stuff repaired here, and swing by in person if it's taking too long.