HH
Hy-Vee Health Exemplar Care - West Des Moines
Compassionate care from trusted nurses and doctors in West Des Moines.
3
Doctor
$$
Compassionate care from trusted nurses and doctors in West Des Moines.
Hy-Vee Health Exemplar Care - West Des Moines is a local healthcare provider in West Des Moines, IA. Reviews highlight compassionate care from nurses and physicians, with Dr. Katie and Amanda singled out for making difficult visits more comfortable. While the team is praised for thorough, personable care, some customers note front-desk communication gaps and questions about X-ray and membership details.
No photos available
Prompt medical attention for non-life-threatening illnesses and injuries, including X-ray services when available.
Comprehensive healthcare services for ongoing medical needs, preventive care, and chronic condition management.
X-ray and other imaging services to aid in accurate diagnosis and treatment planning.
Personalized health plans and memberships focused on preventive care and long-term wellness.
Specialized medical services for children, including illness treatment and routine check-ups.
Claim Hy-Vee Health Exemplar Care - West Des Moines to update business info, respond to reviews, and access analytics.
Overall rating
Jaquelyne Resende
This place is a scam. They will make a deal for you to sign up for their membership but they really don’t do anything for you. My daughter had a broken wrist and they could have told me that they don’t relocate or do any cast, but they made me pay for the visit, took an X-ray and just sent me to a different urgent care. They sent me to wrong place and didn’t even give me my daughter’s images. They should have told me before that if she needed a cast, I would have to take her to an orthopedist. That was the right thing to do, but instead got me to sign up the membership and sent me to another wrong place, didn’t even put a splinter on her arm. NEVER I will put my feet on this place.
Zoe Davis
Amanda was literally amazing! She made me sooooo comfortable when I came in for something that I was nervous about and in pain. She made the experience doable because of the amount of pain I was in as well as the anxiety I was feeling. Definitely will be coming back! She deserves a raise!!!!!
Kati Huffman
I am giving a one-star rating based on the fact that you advertised having X-ray services, we made an appointment, and no one at the front desk informed us that there was no staff available for X-rays. Once we were in the room, we were asked if the receptionist had told us that radiology services were not available until 9:30 am. Please do not offer services that are not actually available. While the Nurse Practitioner we saw was phenomenal, there definitely need to be changes in how you present your medical operations.
Ellie Mahnke
The nurse and the doctor were extremely kind and professional. The front desk staff however is a different story. The one girl was so rude. I had 2 sick kiddos and we wanted to get them checked. Were told you need an appointment here now and the next one is 11:45pm. It was about 9pm when we got there. My husband and I looked at each other and then the receptionist mentions the membership. Barely gave us any information we had to continually ask her to explain more or ask more questions about this. Girl definitely needs some more training. And maybe wear a lot less perfume and huge Dior necklace. Her customer service sucked but the nurse and doctor were amazing.
Sydney Pries
The best care I have ever received. Period. Dr. Katie was thorough, personable and compassionate. After being seen by 2 other dr’s with no “care” given coming to exemplar restored faith that good care and getting better is possible. Thank you!!
