Marina Izzo
I dropped my iPad off at Infinite Tech Bros because the screen had water damage. I only asked for a quote to see how much it would cost to fix the screen, check for any internal damage, and possibly replace the battery. At first, I was told to come back in an hour. I did, only to find out nothing had been done. The next day, I was told to wait until 12 noon for a call with an update — I never received one. When I followed up myself, I was told a completely different story. Initially, I was quoted $180 just to look at it, then told he “didn’t realize it was water damage” and that the normal diagnostic fee is $45, which he said he would waive. Without my authorization or any clear pricing discussion, I was later told he had already replaced the battery and fixed something else that had water damage and that the total would be $280. This was never approved or was explained beforehand. When I got upset, the price suddenly dropped to $160. When I went in to pick it up, my iPad was in worse condition than when I dropped it off. The entire experience was extremely unprofessional I was given multiple different prices (honestly felt like 10–15 different numbers) before landing on $188 at the counter. I wasn’t greeted, wasn’t thanked, and the staff was rude and dismissive. The lack of communication, surprise charges, and unprofessional behavior were unacceptable. Please be cautious especially if you are a woman. I genuinely felt taken advantage of. I would not recommend this place.
