Ann Lee
I recently called the Kempsville Road office as a potential patient of Dr. Schreider. My experience with the receptionist, Mary Ann, was very disappointing. There was no greeting, and her tone was flat, disengaged, and seemed annoyed. When I asked about the doctor and the procedure methods, she said she had "no clue what they do back there" and did not seem interested in helping. She took my basic information and asked about my insurance. I explained I have very good insurance, which she confirmed they accept, but when I said I didn’t have my insurance number with me, she told me to call back once I had it. I was looking forward to learning more about Dr. Schreider, who seems to have good reviews, but because of this interaction, I asked her to delete my information and will be looking into another practice. As someone with over a decade in healthcare, I know how important first impressions and welcoming customer service are, especially since patients often come to doctors in vulnerable moments. This experience was unwelcoming and not reflective of the care I would expect.
