Elva Duong
This restaurant used to be our go-to sushi spot, but after today’s experience, it will be our last visit. We initially came to dine in, but upon arrival our young daughter fell asleep. After being seated, I informed the waiter that I would place a to-go order instead. About 20 minutes later, our food was ready. At that point, our daughter woke up, so we hoped to continue dining in as originally planned. I politely asked the waiter if we could finish our meal there. We didn’t expect him to continue serving us—we simply wanted to sit and eat the food we had ordered. I had already tipped him on the to-go order. His response was blunt and shocking: “No, you have to leave. The table was given to someone else for a 7:30 reservation.” There was no attempt to find a solution or offer an alternative—just a direct order to leave. This was a Thursday night, the restaurant was not busy, and there were outdoor tables and other seating available. We felt incredibly insulted by the attitude. When we spoke to the manager, he simply repeated that the table was reserved and backed up the waiter, without suggesting another table or even asking us to wait for the next available one, until we brought up the point that he could have asked if we have an option to wait for the next table?? Then the manager went ok do you want to have another table? What stood out most wasn’t the reservation issue, but the complete lack of hospitality, flexibility, or basic courtesy. This experience spoke volumes about the customer service here, and unfortunately, it’s the reason we won’t be returning.
