Nelly Alvarado
I went in yesterday night January 2nd 2026, around 6pm and I was greeted in a condescending way by a Hispanic man. My necklace had broke which was a Christmas present given to me and I wanted to see what my options were to getting it fixed. The man never once smiled and gave short answers, I didn’t feel welcomed at all, he made it seem as if I was a bother . There was another woman there who made the interaction better while I waited for him to do the paperwork on his iPad, I’m so glad she was there but didn’t get her name . I came in today to pick up my fixed necklace and found out he is the assistant manager . Horrible example to lead everyone else on how to treat customers.






