Palina Leibinskaya
I booked a class at Jetset Pilates Downtown through ClassPass. When I arrived, I was told that my spot hadn’t gone through for some reason, despite the fact that there were free reformers available in the studio. The instructor, Dianelys, said there was nothing she could do and refused to let me use one of the available reformers. This was especially surprising given that the equipment was literally standing empty. I’ve been practicing Pilates for five years, including at Jetset Pilates studios, and this level of inflexibility and lack of client loyalty is honestly hard to understand. Mistakes happen, but the way they are handled says everything about a company’s attitude toward its clients. It’s a shame to see such good Pilates paired with such strange, robotic treatment of customers. You might want to reconsider who you hire to represent your brand.






