JR
Jewelry Repair & Design
Expert jewelry repair, custom design, and exceptional service—restoring your treasures with care and precision.
4.6(5 reviews)
$$
jewelry-store
jewelry-store
jewelry-repair
Expert repairs for clasps, prongs, chains, bails, and more, often completed quickly with attention to detail.
Personalized design services to create unique pieces or restore sentimental jewelry to its original beauty.
Professional adjustments to ensure your rings fit perfectly, using precise techniques for all metals.
Secure setting for loose diamonds and gemstones to prevent loss and maintain jewelry integrity.
Specialized repairs for pendants, including soldering and restoration to make them wearable again.
Complimentary assessments and quotes for repairs, with transparent pricing and honest recommendations.
Expert jewelry repair, custom design, and exceptional service—restoring your treasures with care and precision.
No photos available
Jewelry Repair & Design in Portsmouth, VA, is a trusted local jewelry store specializing in expert repairs, custom design, and attentive service. We handle everything from simple clasp fixes and prong tightening to intricate bail soldering and restoration of sentimental pieces. With a 4.9-star rating from over 420 reviews, we pride ourselves on being affordable, reliable, and quick, often completing repairs on the spot. Whether you need a fast fix, a custom creation, or professional advice, our skilled jewelers are here to help you cherish your jewelry for years to come.
This jewelry store is fantastic! I took my necklace there that i inherited frommy Aunt and he fixed the clasp within 10 minutes. I thought for sure i would have to drop it off. I had been in there before and each time i love it even more!!! Definitely recommend to everyone
Fantastic service and highly skilled jeweler and staff. My wife walked in with a loose diamond in the basket of her wedding ring, and inquired about a repair drop off and price. The jeweler fixed it on the spot and didn’t charge anything. What customer service! Ya’ll just found a new customer for our jewelry wants and needs!
This jewelry store has outstanding service! I brought my diamond ring in with a loose prong and they fixed it in minutes at zero cost! What a blessing verses me having to send back to James Allen and not have my ring for a month. This is why I love coming here. Thanks for all you do!
I brought in a sentimental gold pendant that I couldn’t fit on any of my necklaces. They recommended a couple different ways to go about fixing it, & I ended up choosing to solder a bail onto it. I wish I had taken a before picture to compare, but it was given back to me looking brand new (15+ year old pendant) This is my second time coming here to get jewlery fixed & I am beyond pleased. They are attentive, affordable, quick, & reliable. Thank you guys so much again💗
Brung a pendent in for bail repair took about 3 days for the repair not a issue but when I returned to pick it up I didn’t notice there was holes from what I assume malt like something hot burned the pendent and left the Holes I didn’t notice until I was home in better lighting there where 3 holes on charm! I called and they asked I bring it back the next day after work. The ladies who work there are all nice they greet me I explain I picked up the piece yesterday and it was damaged and that it wasn’t when I did initial drop off, the lady takes it to whom I assume performed repairs no one knows how my charm/pendent was damaged mind you I have had this particular chain& pendant over 2yrs and I properly care and maintain all my insured items which is why I visited this location instead of the Asia lady in Chesapeake square mall. I was highly offended because for 1000% sure my charm wasn’t damaged on drop off outside of bail being broken! The shop did offer to repair and I picked the charm today, I asked the lady any idea what happened she says the jeweler said “ maybe dirt was filling holes when it was dropped off and that’s why I didn’t see it.” I was livid but I maintain my composure and dignity in that moment but let me tell you this I am a deacon, veteran and federal employee I did not appreciate the lack of accountability or the quality of service I received at this establishment. Idc about the money but the time you cost me was the ultimately most disappointing part of the entire experience like I mentioned the older Asian lady in mall could of knock out a bail repair same day and if she did happen to accidentally cause damage she would of told me after she performed repairs. I have added pictures of charm I just hope that the gold repairs on left chain test as 10k. In closing Pros: they did repair bail, the ladies where friendly. Cons: they have long wait times for simple repairs, potential for damaged items.
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