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Priya Kumarvia Google

about 2 months ago

This vet offers competent care but lacks overall compassion, effective client communication and understanding. My overall experience has been frustrating and for that 2/5 stars. We took our shipoo here when we noticed gait changes and increased pain upon touch. We had the displeasure of Dr Chung and his blunt delivery. “He’s paralyzed”. There were tears almost instantly in which he proceeded to tell us the treatment plan. I asked for steroids as part of our treatment plan but was told he needed labs, got the labs and was told everything was normal but was discharged with NSAIDs, gabapentin and a muscle relaxant. Called to ask why not the steroid and when I was told labs were normal to then be told by the front desk that “he must of seen something that’s probably why”. Okay sure (only later to discover you can’t give steroids and nsaids together for dogs….not explained to us). Second visit with Dr Chung was unremarkable, compassion 0. Moved onto a visit with Dr Yatabe thinking a change in vet may improve our feelings here. My appointment was at 2:30 and I left at 4PM. After going through the list of questions by the vet tech. She then returned to inquire why we’re not seeing Dr. Chung. Explained it to her and then was told that Yatabe would have to take time to look into the chart to figure out what’s going on and wanted to take our dog to the back for a physical exam….. That took 40 minutes past our visit time for her to do, which was expedited, we believe by our voiced disdain. If you’re running behind communicate that and just put my little guy back in the room with me. I don’t want to hear him cry. Despite asking for him back, he still wasn’t returned. She eventually entered, rigidly, obviously irritated by us wondering why it was taking so long. There was mutual disdain on both sides at this point but despite that she did answer all our questions and we remained civil. However at that moment I knew I was never coming back here. Lastly, after the visit ended we still waited an additional 15 minutes to get our dog back. I asked if they were holding him because we haven’t paid? And the front desk said “we don’t do that”… well I have asked 4 times now to get my dog…and was met with silence. She told me it was to see if I wanted to clean his ears… sure… 55 minutes held separately for an ear cleaning I’m an NP my mothers a nurse my brothers a pharmacist. We don’t treat our patients this dispassionately, and I was saddened to be on the other side in such a negative and offensive way. The best review is to give your business elsewhere and I’m sure they’ll be happy to let us go, it’s not like they’ve shown they care.

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Monica de Andavia Google

about 2 months ago

I absolutely LOVE Katella Animal clinic. The office staff is very friendly and professional. The doctors are honest and caring. It’s nice to be recognized when you walk thru their doors. Makes me feel like a valued customer. Have recommended them to my family and friends!

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Quanvia Google

3 months ago

This place is awful and UNETHICAL. My cat got seizure and passed after coming here and me spending over $700. Actually, the worst part.. I showed the vet a video of the seizure and she said the cat has RABIES, sending us into a panic and whirlwind surrendering the cat's body for examination.. and of course everything came back negative. You can't tell me you went to veterinary school and can't distinguish between seizure and rabies. Please avoid this place if you truly love your animals. I have receipts.

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Larry Sanchezvia Google

7 months ago

What a great experience! The staff is so very friendly and genuinely cared about our pet. Let's face it, nobody likes to go to the vet, not us and not our furry friends. That being said, the staff there made our visit comfortable and really helped our Chance E. Boi with his issues. The Dr. came in and gave him a very thorough examination. We were presented with treatment options that had quite a range in price. In this case we opted for a lower priced option as a first step with the hopes that this would be the only step needed. Not only did we not feel judged by taking that option, but they went out of the way to save us money. After we had already agreed to a treatment plan, the Dr. changed the medication to one that had an even lower cost and saved us $100. You don't see that everyday. Trust is a really big thing when it comes to the care of our pet(s). We trust Katella Animal Clinic and would never go anywhere else. Thanks again guys!

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Myranda Bacavia Google

over 1 year ago

They have nice staff and the vets themselves are pretty cool. No issues so far they took our boy toa in last minute for a hotspot surgery and did an amazing job. hes completely healed. they love our baby girl luv too! always nice to her