Priya Kumar
This vet offers competent care but lacks overall compassion, effective client communication and understanding. My overall experience has been frustrating and for that 2/5 stars. We took our shipoo here when we noticed gait changes and increased pain upon touch. We had the displeasure of Dr Chung and his blunt delivery. “He’s paralyzed”. There were tears almost instantly in which he proceeded to tell us the treatment plan. I asked for steroids as part of our treatment plan but was told he needed labs, got the labs and was told everything was normal but was discharged with NSAIDs, gabapentin and a muscle relaxant. Called to ask why not the steroid and when I was told labs were normal to then be told by the front desk that “he must of seen something that’s probably why”. Okay sure (only later to discover you can’t give steroids and nsaids together for dogs….not explained to us). Second visit with Dr Chung was unremarkable, compassion 0. Moved onto a visit with Dr Yatabe thinking a change in vet may improve our feelings here. My appointment was at 2:30 and I left at 4PM. After going through the list of questions by the vet tech. She then returned to inquire why we’re not seeing Dr. Chung. Explained it to her and then was told that Yatabe would have to take time to look into the chart to figure out what’s going on and wanted to take our dog to the back for a physical exam….. That took 40 minutes past our visit time for her to do, which was expedited, we believe by our voiced disdain. If you’re running behind communicate that and just put my little guy back in the room with me. I don’t want to hear him cry. Despite asking for him back, he still wasn’t returned. She eventually entered, rigidly, obviously irritated by us wondering why it was taking so long. There was mutual disdain on both sides at this point but despite that she did answer all our questions and we remained civil. However at that moment I knew I was never coming back here. Lastly, after the visit ended we still waited an additional 15 minutes to get our dog back. I asked if they were holding him because we haven’t paid? And the front desk said “we don’t do that”… well I have asked 4 times now to get my dog…and was met with silence. She told me it was to see if I wanted to clean his ears… sure… 55 minutes held separately for an ear cleaning I’m an NP my mothers a nurse my brothers a pharmacist. We don’t treat our patients this dispassionately, and I was saddened to be on the other side in such a negative and offensive way. The best review is to give your business elsewhere and I’m sure they’ll be happy to let us go, it’s not like they’ve shown they care.
