Metropolitan Animal Specialty Hospital (MASH)

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Ellen Kellyvia Google

26 days ago

I don’t think I ever wrote a review from my experience here in 2020. Anyway, I was reminded as My friend just called me from another animal hospital & told me her boy may have cancer. Back in December 2020, I brought my sick girl here after she was having belabored breathing at around 2:00 AM. They informed me that my beloved girl had kidney cancer that metastasized to her lungs. Her cancer was intreatable. My vet at that time, diagnosed her with pancreatitis. I realized after the fact, my vet wasn’t a good vet. But MASH is absolutely OUTSTANDING!!! Dr. Ferding, the other doctor, the vet techs, the front desk staff were all so caring, patient and kind at such an awful time of my life. I will never forget the sincere compassion they showed to me. They made everything very clear which is important when emotions can cloud our judgment & basic comprehension. I would 1000% recommend this animal hospital! Not only are they very competent & efficient but they clearly understand the heartbreaking pain of losing a pet and extend such grace to their human patrons!

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Julianne Tunnellevia Google

2 months ago

I had a very kind and compassionate experience with MASH. The front desk person was informative and calm even when I was a bit panicky. Bella, the vet assistant(?) was extremely sweet and helped me understand what was going on with my baby. Dr. Duff was the person who saw my cat and did amazing work. I couldn’t be any more lucky to have such a good experience with such a great staff in such a scary moment. I highly recommend this vet, especially in an emergency situation.

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kuhrayzeevia Google

3 months ago

It took me a while to be able to write a review, but it deserves to be shared. My experience with this hospital is only for euthanasia services for my beloved dog. My girl 12 year old girl Luna was quoted 6-9 months due to an inoperable tumor in her chest cavity. Suddenly, only about three months into this quoted time, there was an evening where she stood up and was disoriented, breathing heavy, unfocused - and I knew it was time. In a sheer panic mode, I was looking up emergency 24/7 hospitals since it was already 9pm on a Monday when this happened (back on 7/7). We arrived at the hospital (which I will also add looks very nice both outside and inside) and my boyfriends family ran ahead inside to get assistance. She was a big girl, so a stretcher was needed. Everyone there handled her with such immense care. They got everything set up, and let me come back and have a moment with her while they administered all of the proper medications to help her sleep easy. I literally started crying because I saw someone even cut a small heart out with the medical tape to put on her wrist where the IV was - something as small as this really truly makes such a difference both in the moment and in processing the situation after the fact. The vet lady was seriously so kind, softly letting me know what was going on and that she wasn't in any pain. They had a little room afterwards and brought her in so we could all have a moment to say our goodbyes - they even cut some of the specific ear fur from the spot I always pet her the most, and gave it to me before I left. Since she was a big girl, her euthanasia costs were about $600 but this also included the cremation costs. She came with a beautiful wooden box, a nose print with her name (i literally cried), another big bag of her fur and even an ornament with a paw print. If you are for any reason looking into options for your beloved pet who will be crossing the bridge soon, or plan to at home but want a back up option in case something happens - I would recommend MASH. Thank you so much for making an already seriously sad and stressful situation so much easier, and doing it with such compassion.

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Katherine Dentevia Google

4 months ago

READ THE ONE STAR REVIEWS!!! I wish I had. I spent almost fours hours in their waiting room separated from my dog. When I did finally chat with their doctor she told me the symptoms I brought my dog in for were no longer present. She wasn’t presenting any symptoms of pain or discomfort. She then told me “shes actually asleep back there” Then proceeded to tell me that dogs of her age will sometimes act confused it’s not a big deal. When she finally told me my dog had a fever, she followed with explanations stating it could be a symptom of a brain tumor or cancer. She continued to use technical jargon and did not explain any of it. When I inquired on the records I had provided that showed recent healthy bloodwork, CT and X Ray, she brushed it off and said all these things could have developed in the last 4 weeks. When presented with the quote I told the tech I did not have the money for this and she replied “well how much do you have?” They then came back with a quote for $900. At this point I asked for fluids and took my dog home. She is much improved this morning and is eating and drinking as normal. It felt predatory and over reaching. The attached quote is for a dog with a fever. $6491.75- $9010.70 After reading the other reviews I can now see this is not an isolated event. I do not write reviews but this was an unbelievable price gouging situation and is unacceptable in a business that has a duty of care to their customers.

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Yunvia Google

5 months ago

A few weeks ago, I was so scared I'd lose my precious dog. But coming here has given me hope. I'm so touched by the kindness and compassion of the staff. And I'm so grateful to Dr. Jeremy O'Neill, who performed Caramel's surgery. Caramel is wagging his tail in gratitude. Marshmallow also thanks you for not letting him lose his caramel.