KO
KAY Outlet
Exceptional jewelry and personalized service at the Norfolk Premium Outlets.
5
Jewelry Store
$$$
Exceptional jewelry and personalized service at the Norfolk Premium Outlets.
KAY Outlet at Norfolk Premium Outlets offers a selection of jewelry with a focus on attentive customer service. Reviews highlight staff members like Maria and Sterling for their patience, knowledge, and helpfulness in assisting customers with purchases such as chains, rings, and gifts. The store provides a welcoming environment for finding the perfect piece.
No photos available
Browse our collection of rings, necklaces, earrings, pendants, and chains for all occasions.
Personalized service to help you select or customize pieces, including chain adjustments and style consultations.
Expert guidance for finding perfect gifts, from Christmas presents to sentimental items for loved ones.
Services to upgrade or repair jewelry, such as earring upgrades and chain modifications.
Patient, pressure-free consultations to answer questions and explore options tailored to your needs.
Claim KAY Outlet to update business info, respond to reviews, and access analytics.
Overall rating
Chiquetta Simon
Maria was awesome. My 9 year old son wanted a chain for his name pendant that was not too long like the one that it came with and she was so patient with us and worked to help us find the perfect one for him. She was very attentive to his every request from the length to the thickness of the chain. Thanks for your awesome service.
Latisha Porter
Maria was so helpful and patient! I went in thinking I wanted a specific style and she showed me other options and I fell in love with my new ring! My son also got an upgrade to his earrings. Great experience so glad we stopped in! Maria is the best!
TLM
Sterling's customer service is amazing. I was looking for a Christmas gift for my grandmother & what caught my eye made me think whether I wanted to buy the same piece for my grandmother, mother, sister & myself to share. Sterling was patient while I decided, answered my questions and did not pressure me into a sale. I appreciated his service so much that I referred my brother to make a purchase the next day. Please give him a raise. He represents Kay's well!!
Mohammed Abdul Mutalib
I recently visited Kay Jewelers and worked with one of their sales associates name Sterling w, and I was genuinely impressed with the level of service I received. The salesperson was friendly, knowledgeable, and patient throughout the entire process. He took the time to understand what I was looking for and explained the differences between various options without making me feel rushed or pressured. He offered helpful suggestions, answered all my questions, and made sure I felt confident in my purchase. His professionalism and warm attitude made the experience enjoyable. Because of the excellent customer service, I felt comfortable choosing the perfect piece of jewelry. Overall, the salesperson provided outstanding service, and I would happily return to Kay Jewelers for future purchases.
Sherrymae Paragas
Great quality of service to their clients. I’m beyong grateful to Maria for taking care of my needs. Always willing to help and trustworthy!
