Services Offered
Jewelry Resizing
Professional resizing services for rings and other jewelry, often completed quickly with courtesy.
Jewelry Repair
Expert repairs including untangling, adjustments, and maintenance to keep your pieces in perfect condition.
Jewelry Sales
A wide selection of fine jewelry such as rings, necklaces, and accessories at outlet prices.
Personalized Shopping Assistance
Knowledgeable staff offering tips, ideas, and guidance for purchases like wedding bands and gifts.
Gift Shop Services
Curated gift items and jewelry perfect for special occasions and everyday presents.
Reviews
4.2(5 reviews)
Rating Distribution
5
4
4
0
3
0
2
0
1
1
J
J David Hillery
via Google
about 2 months ago
The staff here was great with a courtesy resizing of my daughters ring. We were quickly welcomed and assisted by the manager. My daughter explained the need for a ring not purchased at Zales to be resized. In a few minutes they resolved the issue. Definitely would return.
S
Sean W.via Google
3 months ago
I was going through the list of reviews because my husband and I are shopping for rings, and I saw a review left by a Michaela Fuentes...and honestly was so turned off by the photo of a beautiful ring on a hand with dirty finger nails. Ew, gross. Going to have to pass on this place if that's the kind of mess that this outlet sells to. Moving on to Jared or Michael Kors, thanks.
J
Jaclyn Katzmanvia Google
5 months ago
I can't say enough great things about Riley and Dean at Zales outlet in norfolk. They had outstanding customer service and helped us out with a situation with our jewelry unlike the service we received at Kay's. We will definitely from now on continue to use Zales for all of our jewelry needs!! 5 stars hands down!
P
Paulvia Google
8 months ago
Stopped in to get a necklace untangled. The staff Riley and Desi were more than helpful with this. They were friendly and knowledgeable! Even showed me some great ideas and tips for some upcoming purchases. I will be visiting this location again!!!
M
Melanie Maglierivia Google
11 months ago
Riley is fabulous. My now fiancé had proposed and gotten a size too big on the ring. The jeweler he got it from said it would be 8 weeks to resize. Riley was so helpful and had it done in no time. Her enthusiasm for jewelry, her professionalism, timely assistance, and overall vibe is incredible. I left feeling great, secure in the work done on my jewelry, happy with the customer service, and excited to go back to pick our wedding bands. Thanks Riley!!
