Mike Measer
Bought a sofa with a five year protection plan. After 2 1/2 years two of the couch cushions split open at the seams where they were sewn. We submitted a claim and were told, based on the photos we submitted, that the splits were caused by normal wear and tear. However, we were never instructed to submit photos. I don’t know what photos they were looking at. We don’t have pets or small children. It’s easy to see that the cushions split open due to poor craftsmanship. We had a La-Z- Boy interior decorator come to our home and we bought everything that she suggested in her design. The five year protection is a waste of money. We are very disappointed in La-Z-Boy.






