LensCrafters Fort Worth: clear vision, expert guidance, and friendly service.
LensCrafters is a Fort Worth eyewear store at 2301 Porter Creek Dr Ste 217. Customers praise a friendly, professional team helping with frames and lens features, insurance questions, and overall service. Highlighted staff include Sarah, Cierra, Maci, Monica, and a proactive manager. One visit noted unprofessional upselling, but the store generally earns loyal, positive reviews for knowledgeable guidance.
2301 Porter Creek Dr Ste 217, Fort Worth, TX 76177, USA
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Custom-fitted glasses with a variety of frame styles and lens options, including anti-reflective and polycarbonate coatings.
Stylish prescription and non-prescription sunglasses with UV protection for all occasions.
Fitting and sales of a wide range of contact lenses, including daily, monthly, and specialty types.
Comprehensive eye exams conducted by licensed optometrists to assess vision and eye health.
Fast, precise lens crafting and adjustments available in-store for quick service.
Assistance with insurance claims and coverage verification to maximize benefits and minimize out-of-pocket costs.
Overall rating
Gill Rowland
Cierra, Maci, and Monica were all very helpful in helping me pick a frame after my eye exam. They helped me with what looked best with my face (especially after having my eyes dilated!) Cierra showed me her personal glasses to help me decide what type of lens I wanted and everyone was very professional. Will definitely be going back next year!
Marylou Aguero
The associate Sarah is a very wonderful lady. She helped me out with questions about new features I wanted to add to my prescription glasses. Very helpful and the whole team as well. I chose this location because my optometrist is in the area, glad I did. Highly recommend this location and great customer service. Thank you Sarah and team members! Keep doing a fantastic job guys!
Jatin Joshi
Unprofessional customer service during first visit This was my first visit to this LensCrafters location and also my first time purchasing eyeglasses. I arrived with a valid prescription and my insurance cards. The sales associate, Gill, reviewed my insurance and confirmed that I was eligible for $0 Anti-Reflective Standard lenses and $0 Polycarbonate lenses. But then when I was just about to buy she started to oversell that they you need to may $34 because of the Premium Lens. When I am not asking for the Premium Anti Reflective lens, then why do you want me to cross sell it, whereas I told that my insurance only covers $0 for standard so give me that and after multiple rounds, then she says that your insurance says it's $0 but with us you need to buy premier only. So, it was knowing push. As a first-time customer, I had several questions and wanted to ensure I stayed within my insurance-covered limits, as I did not have a high out-of-pocket budget. Unfortunately, throughout the interaction, the associate was dismissive and increasingly unprofessional. Rather than explaining options clearly, she responded in an irritated tone, asked confrontational questions, and implied that I was not understanding the process—placing the blame on me instead of providing guidance. There was another associate present who appeared to be the manager. She was polite, professional, and handled herself appropriately. However, the negative behavior of the sales associate overshadowed the experience entirely. I was accompanied by my family, and the interaction made all of us uncomfortable. I communicated calmly that the experience was not positive, but the situation did not improve. For a first-time customer, this was not the level of service I would expect from a brand like LensCrafters. I am sharing this feedback so corporate leadership can review the customer service standards and provide appropriate coaching. First-time customers should feel supported and informed—not discouraged or disrespected.
Dakota Waters
Monica was a great help to us, especially when considering our price point. She was very accommodating towards us and very informative about buying a pair. This was the best experience we’ve had buying glasses and I will definitely be back!
Lyric Movie-Board
We always come to this location for the entire family and have for years! They understand needs and exactly what your vision experience could be. My most recent visit reminded me why I am so loyal to them. This location has the friendliest and most helpful team. Every single one speaks with many years experience. The manager assisted my last visit and was AMAZING! I highly recommend the great team at this store!
