H Arnold
We have been taking our poodle here for grooming over a year now. They book every appointment by text message and they keep the schedule well managed. They occasionally send emails to all the regular customers alerting us that we should book appointments in advance because the schedule is filling up because of the holidays or for whatever reason. This is helpful. Their prices are fair and reasonable compared to any other place we've been. They do a good job. The owner is very dedicated to customer service. We had a misunderstanding regarding an appointment for grooming. The staff member wasn't very helpful and we were frustrated. The owner immediately contacted us, apologized for the mistake and offered to make it right. She really went above and beyond to make us happy. It was a refreshing surprise to have a company respond like that. Mistakes and mix ups happen, this is just part of life. The fact that they care enough to make things right tells you everything you need to know about Lucar.






