Marcello Watches & Repair: Trusted, meticulous care for every timepiece
Marcello Watches & Repair at 2030 Union St, San Francisco, CA 94123, earns praise for skilled watch repair led by Ben, described as professional, knowledgeable, and meticulous. Reviews note honest, reliable service and clear explanations, with many customers returning for repairs; the shop is described as having a 20-year presence. One review mentions a negative experience with a G‑Shock battery job, advising caution for complex repairs.
2030 Union St, San Francisco, CA 94123, USA
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Professional battery installation for quartz watches, ensuring proper function and water resistance.
Expert servicing of mechanical movements, including cleaning, regulation, and part replacement for vintage and luxury watches.
Case inspection and resealing to maintain water resistance, with testing for durability.
Curated selection of new and pre-owned watches, from everyday pieces to collectible timepieces.
Wide variety of watch bands available, with professional fitting and adjustment for comfort.
Comprehensive assessment of watch issues with transparent explanations and repair recommendations.
Overall rating
Bijou
My vintage Raymond Weil tank watch hadn’t been worn for several years. After having a new battery installed it was literally making up for lost time by running way too fast. Ace technician Ben opened it up, patiently removed several tiny bits of schmutz under the crystal and muttered some sort of magic spell - now it’s keeping perfect time once again. When I win the lottery, I’ll be in for an upgraded timepiece. Thanks Ben!
Furkan Özmen
I brought my watch in for repair, and he was very helpful, kind and friendly. He truly loves what he does, and he’s an honest and reliable craftsman. I highly recommend him.
Armeen R
I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle the job. Unfortunately, here’s what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn’t just a piece of jewelry, it’s a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.
Ken Wu
I brought in my Rolex for assistance and was helped by Ben, who was professional, knowledgeable, and meticulous. It was easy to have a full conversation with him about my timepiece—he clearly knows his craft and takes the time to explain things. I highly recommend Marcello Watches & Repair to anyone looking for a trustworthy and skilled watchmaker!
Gnome Chomsky
Can’t say enough good things about Ben. Refused to take my money for a minor adjustment…. So here I am leaving positive feedback. The place has been here for 20 years for good reason. Watches for sale and great collection of cool bands to go with em’. Cheers and ty for the love!
