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Marcello Watches & Repair
Precision watch repair and sales with 20+ years of trusted craftsmanship in San Francisco.
4.2(5 reviews)
Business
$$$
Precision watch repair and sales with 20+ years of trusted craftsmanship in San Francisco.
Marcello Watches & Repair is a premier watch service center and retailer located in San Francisco's Union Street area. With over two decades of experience, our skilled watchmaker Ben specializes in battery replacements, mechanical repairs, and servicing for a wide range of timepieces—from vintage watches to modern luxury brands like Rolex. We also offer a curated selection of watches and bands for sale. Known for our honesty, expertise, and dedication to quality, we provide reliable solutions for both simple maintenance and complex technical work. Trust us to keep your timepiece running perfectly.
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Professional battery installation for quartz watches, ensuring proper function and water resistance.
Expert servicing of mechanical movements, including cleaning, regulation, and part replacement for vintage and luxury watches.
Case inspection and resealing to maintain water resistance, with testing for durability.
Curated selection of new and pre-owned watches, from everyday pieces to collectible timepieces.
Wide variety of watch bands available, with professional fitting and adjustment for comfort.
Comprehensive assessment of watch issues with transparent explanations and repair recommendations.
My vintage Raymond Weil tank watch hadn’t been worn for several years. After having a new battery installed it was literally making up for lost time by running way too fast. Ace technician Ben opened it up, patiently removed several tiny bits of schmutz under the crystal and muttered some sort of magic spell - now it’s keeping perfect time once again. When I win the lottery, I’ll be in for an upgraded timepiece. Thanks Ben!
I brought my watch in for repair, and he was very helpful, kind and friendly. He truly loves what he does, and he’s an honest and reliable craftsman. I highly recommend him.
I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle the job. Unfortunately, here’s what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn’t just a piece of jewelry, it’s a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.
I brought in my Rolex for assistance and was helped by Ben, who was professional, knowledgeable, and meticulous. It was easy to have a full conversation with him about my timepiece—he clearly knows his craft and takes the time to explain things. I highly recommend Marcello Watches & Repair to anyone looking for a trustworthy and skilled watchmaker!
Can’t say enough good things about Ben. Refused to take my money for a minor adjustment…. So here I am leaving positive feedback. The place has been here for 20 years for good reason. Watches for sale and great collection of cool bands to go with em’. Cheers and ty for the love!
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