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Rob Jacksonvia Google

about 1 month ago

⭐ 1 Star – Poor Diagnosis, Unreliable Service I have a Bryant two stage gas furnace with a variable-speed blower that began shutting down after 5–10 minutes of operation and displaying Code 13 (1 short flash, 3 long flashes). Two technicians were sent: Robert Nicolay arrived late and did not follow manufacturer recommended troubleshooting procedures. Despite the lack of proper diagnostics, he recommended replacing the pressure switch and quoted $849, a diagnosis I had no confidence in. Fernando Palomo, the second technician, was professional and knowledgeable. Within 20 minutes, he cleaned the unit, cleared Code 13, and demonstrated that the initial diagnosis was incorrect. Unfortunately, shortly after his departure, Code 13 returned. After researching the issue myself (including manufacturer guidance and independent resources), I replaced a faulty limit switch with an original OEM part for $34, which fully resolved the problem. This confirmed that the earlier recommendations were incorrect and unnecessary. Major issues with this experience: 1.Both technicians arrived late 2.Unreliable appointment windows 3.Initial diagnosis was incorrect and could have led to over $1,000 in unnecessary repairs 4.The problem was ultimately solved through my own research, not the service process While Fernando deserves individual credit for professionalism, the overall experience—misdiagnosis, delays, and lack of accurate troubleshooting has significantly damaged my trust in this company. I wish there were an option to leave zero stars.

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Meghan & Jonathan Cavadivia Google

about 1 month ago

Our heat stopped working on the coldest day of the season with a huge storm on the way. Douglas Fosu was absolutely fantastic. He provided exemplary customer service and was very personable. He worked efficiently and clearly was very knowledgeable. Thanks Michael & Sons for getting him out here same-day.

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Brian Pitchfordvia Google

about 2 months ago

1/15/26 Edit: Scott reached out to me from Michael and Sons to discuss pricing. I was told the incorrect permit pricing was applied. Scott corrected this and generously applied a coupon as a sign of good faith. After this interaction and remediation I am satisfied with the overall price and think it’s in line with quality work in this area. Updated to 5 stars for the quick turn around and customer service. Thanks team. ——————————— Original review: My technician was great, very knowledgeable and performed the fix very quickly. Extremely expensive for what work was performed. Lowered to 3 stars for price.

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Vivek Nambiarvia Google

about 2 months ago

David Gale from Michael & Son provided exceptional service while replacing our kitchen range hood and installing a new ceiling fan. From start to finish, he was professional, knowledgeable, and meticulous in his work. He took the time to explain the process, ensured everything was installed correctly, and left the area clean and organized. The range hood replacement was done flawlessly, and the ceiling fan installation was perfectly balanced and secure. David’s attention to detail and commitment to quality really stood out. He was courteous, efficient, and clearly takes pride in his work. I highly recommend David Gale and Michael & Son to anyone looking for reliable, high-quality home services. This was an excellent experience overall.

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Aladdin Barkawivia Google

2 months ago

Ashot was absolutely outstanding from start to finish. He was highly professional, knowledgeable, and meticulous in diagnosing and fixing the issue. He took the time to clearly explain what was happening, what needed to be done, and ensured everything was completed safely and correctly. His workmanship and attention to detail gave us complete peace of mind. It’s rare to come across someone who combines technical expertise with such a respectful, calm, and customer-focused approach. We are extremely thankful for Ashot’s excellent service and truly appreciate the care and professionalism he brought to the job.