Julie Hosler
Needed a handle repaired on my Thermador refrigerator. They sent a repairman, but he said he would need to come back with another repairman (he didn’t feel confident doing it) and he needed to order a screw. Wish the CSR told me they were not confident it could be fixed or at least sent an experienced technician. Estimate given was $450. Paid $160 for him to tell me he couldn’t fix it that day (total time: 15 min). If you have a high-end appliance, just get it fixed the first time with a trained authorized dealer.






