Jeff360 Happy
My adventurous beautiful boy, Mason was bitten by a snake, long weekend. I had passed this clinic and made a mental note as you do being a pet owner. In such awful circumstances I can honestly say, the staff were experienced, especially, the vet nurse that initially triaged him. Sorry, for my memory, under stress, but I do believe it was Natalie. She was so kind but more importantly knew exactly what she was doing from the moment I entered reception. Took minimum required details promptly and proceeded to triage. She made him comfortable and warm whilst taking vitals and performing some initial tests. I thank her very much for her open, caring communication while explaining everything that she was doing. We had a new emergency vet (her first day at this clinic but not as a vet) perform the consult following nurse triage. The decisions I needed to make were respected and I felt fully informed. An awful and traumatic experience made better by competent and kind people. Thank you sincerely for your care. Prue (and Mason) and family.






