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Norfolk Air Heating, Cooling, Plumbing & Electrical
Comprehensive home services for heating, cooling, plumbing, and electrical needs in Norfolk.
3.5
Electrician
$$$
Comprehensive home services for heating, cooling, plumbing, and electrical needs in Norfolk.
Norfolk Air Heating, Cooling, Plumbing & Electrical offers a range of home services including HVAC, plumbing, and electrical work. Customer reviews highlight experiences with technicians like Ricky and Damien, who are noted for their knowledge and professionalism. The company provides estimates and repairs, though some feedback mentions issues with scheduling, pricing, and follow-up. Services are aimed at residential maintenance and installations.
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Professional installation, maintenance, and repair of heating and cooling systems for optimal comfort.
Comprehensive plumbing solutions including pipe repairs, fixture installations, and emergency fixes.
Safe and reliable electrical work, from wiring upgrades to panel installations and troubleshooting.
Preventive maintenance programs to extend the life of your HVAC, plumbing, and electrical systems.
24/7 emergency services for urgent HVAC, plumbing, or electrical issues to minimize downtime.
Overall rating
AD Young
They sent a technician out to fix a issue (not having hot water). Before the technician left he said the issue was fixed. The next day I have the same issue and their response was "We can send another technician out for $89 service fee" ***Update*** I was contacted by the management team, I received an apology and they gave me a total refund. That's 100% respect! I will consider them for future business.
David Eninger
Called for a simple estimate on a transfer switch installation. They informed me they needed a technician to come out and look before giving a quote and that would cost $89. Nobody should be in the business of charging any money, let alone almost $100, for simply giving an estimate for work. Crazy. If you’re busy enough that you don’t need the work, then simply say so instead of overcharging just for providing a quote.
Lameka M
I have been a customer of Norfolk Air Heating & Cooling, Plumbing & Electrical for over two years under their Fantastic Protection Plan. During that time, I used their heating, cooling, and plumbing services and was generally satisfied with the work performed. Unfortunately, my last two experiences have been disappointing enough that I’ve decided to end my membership. - September HVAC Inspection: The technician only cleaned the air handler coils and neglected the condenser unit coils, which visibly needed attention. I had to call back and request another visit a week later to complete the job. Neither technician reported any issues with my system at that time. - November HVAC Breakdown: When my unit stopped working, the office struggled to even verify my membership. The technician who came out was pleasant and seemed knowledgeable, but initially gave me a quote without applying my membership discount. After correcting it, the quote came to about $700. I paid the service fee but decided to get additional opinions. - A second reputable company diagnosed a completely different issue and quoted $2,100. - A third company confirmed the second company’s assessment and repaired my unit for less than both quotes. This left me questioning Norfolk Air’s partnership with Guy Heating & Cooling. Was the goal to misdiagnose, collect payment, attempt a partial fix, and then follow up with “another issue” requiring more money? I’m glad I trusted my instincts and sought other quotes. I have since canceled my membership. I was told I’d receive confirmation by email or phone, but no follow-up ever came. I will continue to monitor my account to ensure they stop charging me for a plan I no longer want. Bottom line: While my early experiences were satisfactory, the recent missteps, misdiagnosis, and lack of follow-through have eroded my trust. I no longer recommend Norfolk Air Heating & Cooling, Plumbing & Electrical or Guy Heating & Cooling.
Deb Giddens
I just recently had my HVAC systems cleaned for the winter and the technician, cameron knowles was so detailed about cleaning the systems. He spent a long time on each unit making sure that it was perfectly clean. He was very professional and courteous. I highly recommend his work!
Greg Worcester
Tommy Lechinger
Fast service explained what he was doing and friendly.
