Fabio Porto MANAGEMENT
The classes themselves are good, but customer service has been consistently disappointing. I was charged total of over $90 in late cancellation/no-show fees that were not clearly disclosed during booking or checkout. Before raising the issue, I carefully reviewed the entire booking flow again and could not find any visible notice of these fees. I also checked the front desk in person and took photos — there was no posted cancellation or no-show policy. When I questioned the charge, a front-desk staff member insisted the policy was “clearly displayed” and responded in a dismissive manner. The owner happened to be present and immediately approved a full refund, which I appreciated. I later received an email explaining that the cancellation policy only appears once during initial signup and is not shown again during booking or checkout. There was no acknowledgment that debiting $90 without visible, ongoing disclosure is unreasonable. This has not been an isolated experience: Last Saturday, when I called to ask whether a yoga class was happening, I was told, “well, I guess you know more than me.” and had no answer. The class ended up happening and I missed. On another occasion, when I flagged incorrect class listings on Mindbody, the response was again dismissive rather than helpful. I heard no thank you whatsorever. Presentation aside, customer-facing roles require professionalism and respectful communication. Unfortunately, that has been lacking. I genuinely appreciate the owner and his intentions, but staff interactions should reflect the same level of professionalism and reasonableness; otherwise, his good work is overshadowed by these experiences.






