One Hour Air Conditioning & Heating® of Houston

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Carlos Aguilarvia Google

30 days ago

While we have had a decent amount of one hour employees in our home. All have been very respectful, helpful and honest for the most part. The wife and I were recommended a full replacement of duct work. The first time in they “completed the job” and I was told they were done as far as they could reach. I questioned what that meant because I was sold on a full replacement of duct work because of dust on my vents and this would also fix and evenly distribute the the air in my 1973 home. We had one guest room that wasn’t getting any air. The rest of the home felt fine. They successfully did get air to that room. The rep said they only replaced any ducts that did not require cutting Sheetrock they were not instructed to cut any Sheetrock. I notified him and let him know I was sold a complete duct replacement that was recommended by their rep. Once home I had noticed a broken light fixture in my attic that I wasn’t notified. AC wasn’t turning on which was a door with a sensor on the unit that wasn’t properly set and secured. One hour air being very responsive did the right thing and came back out a second time and addressed all the issues. I haven’t inspected everything but while doing the drywall repairs on my home. I did still see old ducts. As you can see in the images. They placed a piece of new duct to cover the old what I am assuming to hide the old. While I am happy the one room that wasn’t cooling or heating is now ready for visitors, I wasn’t impressed with the communication that was sent to the field personnel among other things. While I don’t believe they deserve one star because there is a lot of positives to their reps, this specific event did bring down my level of stars I would consider giving the company not the individual reps. The installer did save me a few grand and costly repairs down the line with the knowledge of the item that wasn’t installed. Lesson learned 1. Ask what duct work is it being replaced with. 2. Be prepared for repairs (we already knew this) ducts get replaced wall repairs and detailed clean up are on owner. 3. Assure before rep starts work ask how much are they communicated to have completed. 4. Assure you get everything installed you asked for. (One item wasn’t installed that we requested but grateful it wasn’t because it wasn’t the item we were actually wanting) saved us some money and a headache down the line. Things happen and the wife and I understand.

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Mikey Poohvia Google

about 1 month ago

Been a long time customer for a reason. I can always rely to get my issue fixed the first time by experienced professionals. Marcos took care of me and he was very knowledgeable and friendly throughout the entire repair in getting my AC cooling. He took time to explain the issue, was very thorough, and answered all my questions I had regarding my electrical issue which can be hard to diagnose. Will not hesitate to use their services in the future.

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Robert Peltonvia Google

2 months ago

I’ve been a one hour customer for more than 3 years. The a/c tech Adam who did the winter maintenance told me the ductwork connected to my unit was leaking. Not knowing much about HVAC he told me the leaks could cause bacteria to enter my house thru the air vents. He told he could seal the leaking ducts and I said okay. After he left I found out it cost only a few dollars of mastic and about 10 minutes of labor and charged me $471. I don’t have a problem with a company making a profit but there’s a huge difference between making a profit and price gouging. In the end I blame myself for not asking more questions and trusting by taking things at face value. Live and learn and tomorrow is a new day. It’s sad a reputable company treats its customers in such a manner. From now on any recommendation will be looked at with doubt. I know what happened and if I’m wrong I apologize but I don’t think I’m wrong.

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Melvin Rosadovia Google

4 months ago

Troubleshoot home Ac not cooling… Gerardo was dressed and behaved professionally. He knew his job and was polite. I asked many questions and he was able to answer to the point giving me possible causes and of the failure along with possible way of repairing the AC problem. Also, he showed me the equipment he used and the purpose of it. Great job to me as the costumer and outstanding representing his company. Keep it up Gerardo.

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Sarah McKeevia Google

8 months ago

So unfortunately my last review was met with gaslighting. I do feel it's important to take ownership of your staff and business. Allow me to post photos of the work I have completed after he has left. I have rerouted the line essentially fixing the clog that was not even in the location he quoted me. I resealed the panel closed. I also got a good pic of the inside of my unit where he warned me of deadly built up dander and debris that was putting hard stress on the unit. Please see attached the minimal build up. THIS IS NOT THE PIC HE SHOWED. One Hour, it is not about cost it is the fact that you LIED to my face and then I had to crawl back into my attic to prove YOUR clients I was telling the truth. You have good reviews but telling the truth would have had you back in my home to fix all the listed issues you provided. I was concerned about the clog and apparently telling your technician not right now wasn't in his vocab. He was very sweet but lying isn't the way to my heart. Instead, I got to YouTube and fixed it myself while you gaslight me on my reviews.