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Tracy Mosley-Boeschenvia Google

2 months ago

Have been going to Parkville Jewelers for over 5 years. The first piece we got was a custom ring where Troy took my great grandmothers solitaire diamond and he placed it in a ring that was black and white diamonds in the shape of a rose. This meant so much to me because her name was Rose. I absolutely love it!! Then a little over 2 years ago, we got my amazing engagement and wedding ring. I get compliments on it ALL the time!! Recently I had to have some stones replaced and reset and the work was fantastic! And I got it back just in time for the upcoming week before the holidays!! You guys are the best!! Thank you for always making us feel special when we come into your shop!! Jim and Tracy

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Jonathan Bernardvia Google

3 months ago

Came in for a watch repair had a broken pin. I brought pins from my house, owner did it at no charge! I also got some cute jewelry for my wife that’s handmade there in the shop.

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Matthew Bownevia Google

3 months ago

A wonderful family owned business. I brought my dad’s watch in to have a link removed. They waived the fee and told me “Merry Christmas.” Always the best customer service every time I visit. I highly recommend this wonderful gem in downtown Parkville. Friendly, honest, reliable owners and craftsmanship of the highest quality.

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Dick DeCourcyvia Google

3 months ago

I live in Venice Florida. I wanted to give a special unique gift to the one woman in my life. There are many jewelers in the Sarasota/Venice area. I chose Parkville Jewelers after meeting the owners last year on a trip to Kansas City area. Over the phone I described what I wanted and after a few pictures we settled on a large ruby stone with a silver rope chain. It arrived today (well before my check made it there) In addition, a second smaller version was also in the box. He sent a second gift without me knowing in advance. I called him about it and he spoke. "Have a blessed day". I am amazed at the outstanding service. I will look real special on Christmas day to my gal. Thank you, Troy,.

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Deanna Ray Eberhartvia Google

3 months ago

This is not an honest business. Use extreme caution when working with the owner, Troy. I was swindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.