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Joshua Picard-de la Paz
· 5 months ago
PU
Paws Up Boutique
Paws Up Boutique: Gentle, attentive grooming pets love.
4.5(20 reviews)
$$
About
Paws Up Boutique in Honolulu offers professional pet grooming with a caring touch. Customers praise friendly, attentive staff, especially Chris and Chelsea, for a welcoming, punctual experience. Services include baths, blow dries, brushing, teeth and ear care, glands, and ear/paw trims in about 1.5 hours, with dogs like Gigi and Paloma enjoying spa-like treatments. This boutique is a trusted grooming choice.
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Location
6600 Kalanianaʻole Hwy #116, Honolulu, HI 96825, USA
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Services
Full-Service Grooming
Includes bath, blow dry, brush, teeth cleaning, ear cleaning, gland expression, and trim for a complete makeover.
Breed-Specific Haircuts
Expert styling for all breeds, including Doodles, Westies, and dachshunds, tailored to your preferences.
Puppy First Groom
Gentle introduction to grooming for young pets, ensuring a positive and comfortable experience.
Spa Treatments
Luxury add-ons like paw and ear trims to pamper your pet and enhance their well-being.
Teeth and Ear Care
Professional cleaning and maintenance to promote dental health and prevent infections.
4.50 · 20 reviews
Overall rating
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Megan Boswell
· 6 months ago
They are so good with my nervous girl and always do such a great job making her not only super clean but smell awesome for literal weeks. I drive like an hour to come here and it's definitely worth it!
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Sadie Sapphire
· 6 months ago
Appalling customer service. Chris was unbelievably rude. His attitude was shocking, and the way he spoke to me was truly cruel, insulting, unprofessional and a completely unacceptable way to treat a customer and fellow human being. I would never trust him to be kind to my dog.
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Anne McComas
· 7 months ago
Paws-up-Boutique is the best. My dog. Gigi, likes to be groomed by Chris and she really likes the spa treatment. Convenient location, punctual, caring and the grooming is perfect.
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Tracie V
· 1 year ago
I took my 6 month old Westie puppy in for her first grooming and Chris was amazing! Her haircut was exactly what I was hoping for, if not better! So adorable! Staff is so nice & very welcoming. My puppy loved Chris as soon as she met him. Definitely a 5 star boutique!!
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Jo S
· 1 year ago
While I don’t typically write reviews—especially negative ones—I believe that certain standards must be upheld in the relationship between a customer and a service provider. I cannot fault the actual grooming service at Paws Up Boutique—my Portuguese Water Dog looked great after both visits. However, customer experience is about more than just grooming quality; clear communication and transparency are equally important. When I scheduled a bath and haircut, I expected that any additional costs would be discussed before they were applied. Instead, I was charged without prior notification. I reached out via email twice, hoping to address the issue professionally, but both messages were completely ignored. Failing to respond to a client’s inquiries is both disappointing and unprofessional. A great service provider should prioritize communication and ensure customers feel valued—not disregarded. Until Paws Up Boutique improves its transparency and responsiveness, I cannot recommend them.
