Gio Williams
I was seeking a new groomer and came across them. I scheduled an appointment for 11am for deshedding. The confirmed the appointment and then immediately changed my time to 5pm without confirming with me. I opted to cancel because that is not what I selected and does not work for my schedule. I also thought it was not good practice to change a appointment time without notifying the client. While they asked about a different time for the day or a different day, I still requested to cancel. They communicated that they would still charge me a cancellation fee, which I questioned. I then decided I was not feeling good about the experience to try again with them so I requested to remove my data from their platform. I’ve attached screenshots of the interaction which then you can see that their tone then changes told me to not contact them again. They then said that they offered my original time, which they never did. They asked me about what time would work, they never offered to keep my original time. That is two different things. He then sent me a screenshot trying to prove this, it did not. Even if I am cancelling and request my data to be removed, I should have never been met with this treatment. He was extremely unprofessional and in conversation and in operation of scheduling. I do not recommend.
