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Susan Gallaghervia Google

about 1 month ago

I got a 7 month old rescue dog who didn’t pee when I took her out. I went to the Roundhouse vet who examined her thoroughly and told me her bladder was full and she would need an operation to empty her bladder and it was at dangerous levels and it would require an anaesthetic and an overnight stay. It would cost £2500. I decided to go and have a think about it. I then decided to get a second opinion. I went to my old vet and they also examined her. They said her bladder was fine and that she was definitely peeing somewhere and that I should go back and check my house. I did and discovered she had been peeing in a back room on some rugs. What’s that all about Roundhouse vets??? Dodged a bullet there I think.

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Bonnie Brucevia Google

about 1 month ago

This isn’t our usual vet but we took our staffy here for her spay as our vet doesn’t offer keyhole surgery. From the very first phone call with the booking team, I felt totally at ease. Rebecca was so kind, patient and helpful with getting us booked in. All of the staff in the surgery itself were lovely. Throughout the whole process, from the consultation to the surgery to the post-op check-up, we felt totally reassured and included. Our dog is usually very anxious in the vets but we had absolute confidence in the team to take care of her. And whatever they did worked magic because she went skipping back in when it was time for her post-op check up! Thank you so much to the whole team for making it such a stress-free experience for both us and our wee pup. We couldn’t recommend you highly enough and are so pleased that we decided to go with you.

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Ambrina Mushtaqvia Google

about 2 months ago

We've been coming here for many years with our family pets. The vets ane nurses are incredibly helpful and you feel very well looked after. All the staff truly care for ani.als and you can see it in every interaction. Ruth has taken care of my kitten since day 1 and I love this personal touch.

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Connor Dvia Google

4 months ago

I have been a customer of this practice for almost 3 years, all my 3 dogs are on the £20 (£60) total plans for their routines treatments. One of my dogs Milo is a rescue from Bulgaria, when I registered at the practice the vet seen he had a Brucellosis negative result. I was told that was fine no issues at all. I went in today for their routine vaccines & the vet told me the policy has changed. I was so upset because they basically said to me if my dog was bleeding internally on a table they wouldn’t treat him, my dogs are like my kids & I love them so dearly, so to speak about my dog in that manner was horrific & very upsetting. I was told I’d also be charged £82 for this test, I feel really upset & angry by this. I have been a loyal & faithful customer of theirs these past few years & I have been so badly let down by this experience, it was horrible. The so called lead vet called back when I got home as I called up really upset, I found her manner very condescending & abrupt. I would now not recommend this practice whatsoever which is a shame as I thought they had heart until today. Do yourself a favour take your money elsewhere to a practice that actually values you & your animals.

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Marie Mullarkeyvia Google

7 months ago

The roundhouse pet’nVets are excellent all the staff are great at their jobs. The reception staff are very friendly and welcoming.The vets are very professional and explain medicines and why Missy needs them. We have been using their services for years. They know us well and more importantly they know our dog Missy very well. We have faith in their services and know they put the best interest of Missy’s health and wellbeing