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PetSuites Hamburg
Your pet's home away from home in Lexington, offering premium boarding, daycare, and grooming services.
4.2(5 reviews)
Business
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Your pet's home away from home in Lexington, offering premium boarding, daycare, and grooming services.
PetSuites Hamburg is a premier pet care facility located in Lexington, KY, dedicated to providing a safe, comfortable, and fun environment for your furry family members. We offer boarding, daycare, and grooming services with a focus on personalized care, professional staff, and modern amenities. Whether you need overnight boarding, daily playtime, or a spa day for your pet, our team ensures your pet receives the attention and love they deserve. Trust us to be your pet's home away from home, where their happiness and well-being are our top priorities.
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Comfortable, climate-controlled suites with personalized care, including feeding, playtime, and updates for pet owners.
Supervised play sessions in safe, indoor/outdoor areas to keep your dog active and socialized throughout the day.
Professional grooming services including baths, haircuts, nail trimming, and styling to keep your pet looking and feeling great.
Extra one-on-one or group play sessions to ensure your pet gets ample exercise and attention during their stay.
Careful adherence to special dietary needs and medication schedules as requested by pet owners.
I greatly appreciate the kind and professional staff at PetSuites! They took good care of my Border Collie, "Torch" and the grooming they performed on Torch made Torch look like a movie star! Torch and I will be PetSuites customers forever!
I boarded my elderly dog here for 2 nights. The staff was informed that she was blind and partially deaf and I was assured she’d be well taken care of. In fact, we have previously boarded her at this location with no issues. However, this time Both she and her belongings smelled of stale urine when I picked her up. I spoke with the manager who said her blankets had been washed multiple times during her stay. I asked about any accidents and they couldn't provide details other than telling me she had tracked food onto her blankets during meals. They said they wouldn’t have known if her blankets were wet with urine unless they “looked wet” because they only do a visual inspection and do not check for wet blankets otherwise. None of this adds up. I am forced to believe she slept on blankets covered in urine at some point during her stay. The manager also told me this was partially my responsibility because I didn’t book “additional playtimes” which is why she wasn’t checked on more frequently. To blame the owner for your failure to adequately care for an animal is absurd. Petsuites never contacted us to alert us to any issues or to suggest we add additional services or a bath, which we would’ve happily agreed to pay for to ensure our dog received the care she deserves. Additionally, they were informed of her strict prescription diet and failed to adhere to it. Our dog should’ve had food remaining at the end of her stay but was overfed. I strongly suggest you board your dog elsewhere.
I had my golden doodle groomed there, and Vicky did a beautiful job. My baby is 100 lbs. so I’m sure it was tiring. Loved her, her kind demeanor, and results!
The front desk staff at PetSuites have been incredibly accommodating during my recent transition from Florida to Kentucky. My pups, Ace and Blaze, had been attending the same daycare in Florida for three years, so I was naturally a bit nervous about the change. However, seeing them adjust so smoothly to their new environment has been such a relief. They eagerly pull me through the doors each day and walk off happily with the staff, which speaks volumes about the care they’re receiving. I’ve had to make several membership adjustments in a short period, and the team has handled each request with kindness and professionalism. While I wish I knew the names of everyone at the front desk, I want to specifically recognize Lane and the other two ladies usually at pickup time for their helpfulness and support. Thank you all for being such a wonderful home away from home for Ace and Blaze!
PetSuites in Hamburg has been an amazing place for my girls. The staff remember my dogs by name and take great care of them. When I first started using the facility for day boarding, the workers were attentive to the extra requests I had in regard to my puppy mill rescue. Sometimes I pick the dogs up and they greet another worker before greeting me, which is a testament to how well they are treated! I love that I get updates and pictures of my girls when I’m away. Highly recommend this facility!
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