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Friendly Neighborvia Google

19 days ago

I attended the Boozy Bonsai class and left feeling ripped off. I expected a better introduction to bonsai techniques, but it felt like a superficial craft session. The class began with everyone scrambling for a box of small juniper trees so if you’re not quick, you end up with a scrawny one with a thin trunk like I did. We removed the soil from the roots, only to repot it right back into basic organic soil. A quick Google search reveals that proper soil for juniper bonsai require an inorganic, porous mix (like 1:1:1 Akadama, lava rock, and pumice) to prevent root rot from excess moisture. Using regular soil is a recipe for the tree to die quickly. From there, it was just adding a few decorative rocks. There was zero instruction on essential bonsai skills like pruning, shaping, or wiring. The tree wasn’t even secured to the plastic container with wires, so it wobbles around unstably. Everything about this screamed “beginner mistake” rather than expert guidance. In the end, you’re paying premium for what amounts to a $3 nursery juniper in a $2 flimsy pot. Skip this and save your money. Look for a real bonsai workshop with the Bonsai Society of the Carolinas or do some free online research instead. Oh, and when going over the after care the instructor said to keep them indoors and did not know that junipers will die if they are not stored outdoors and require a hibernation period in the winter for them to survive.

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Tamera Szijartovia Google

3 months ago

I was forwarded an eventbrite by a friend for their kids Halloween workshop. Our kids were classmates in Pre-K and this was an opportunity for them to meet up. When we bought our tickets, only a 1:30pm was available on Oct 19th. They then lied and sent our friends an email saying there was a scheduling conflict and the 1:30pm was no longer available. We never got such email. Our friends of course thought they were telling the truth in that there was no 1:30pm. We get there and ours friends weren't there. They were moved to 12pm and since we had no idea as we never got that email, we ended up not seeing each other after we drive at least 30 mins as we're not from the neighborhood. We are both very upset as planthouse really screwed up and lied. My kid missed soccer because we wanted to see our friends. Do better with your scheduling and capacity so you won't have to lie to customers. Pictured below is the 1:30pm workshop, with nearly a whole table in open capacity.

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Stasha Riveravia Google

4 months ago

I was really excited to visit this very cute plant shop, especially for the DIY terrarium-making experience. I had a friend visiting from out of town who loves plants, so we made a reservation for 2:30 PM on a Friday. Unfortunately, the experience ended up being quite disappointing due to the lackluster customer service. From the moment we arrived, we were barely acknowledged by the staff. No one walked us through the process or offered any guidance, and throughout our visit, the staff seemed more engaged in their own conversations than in helping customers. When we tried to get their attention, it felt like we were interrupting them — overall, it gave the impression that our presence was more of a nuisance than a welcome. At one point, my friend even considered walking out because she felt the energy and attitude of the staff completely soured the experience. Honestly, if we hadn’t already paid a deposit, we probably would have left. While I understand that the experience is meant to be DIY, we still expected at least a brief introduction or some basic direction to get us started. I was really looking forward to this outing and had even considered returning for one of their workshops in the future. In the end, I did enjoy making my terrarium and we did our best to have fun, but the lack of customer service left a bad impression. It’s unfortunate, because the concept is great — but I’m hesitant to return.

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Rachelvia Google

6 months ago

I recently brought three of my plants to PH for repotting, as they had clearly outgrown their containers. After a thorough discussion with a kind associate, we agreed on upsizing two of them into 8” and 6” pots, and leaving the third as-is, since it seemed fine in its current setup. I left feeling confident that my plants would be properly cared for. When I returned to collect them, I was shocked to find that all three had been repotted directly back into their original decorative ceramic pots — the same ones we agreed were too small. These pots also don’t have drainage holes, which is why I specifically keep my plants in plastic nursery pots inside the ceramics. Instead of receiving the service I went for, I got back three plants crammed into undersized containers with no drainage — a setup that risks their health. I’ve always frequented PH because I trusted their plant knowledge and felt supported as a less experienced plant owner. That trust is now gone and I doubt I’ll be visiting again.

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J Pattersonvia Google

almost 3 years ago

🌵This was a cool spring break outing! Initially I thought it might be boring for someone who doesn't have a 💚 👍 green thumb but to my surprise, it was really fun. The staff is very polite. Ian was our instructor who informed us how to put the plant terrarium together. They have so many plant options, vases, and fillers to choose from. The place itself just gives off happy vibes. We enjoyed ourselves and next time will do this as a group outing. They do offer walk-ins (that's what we did) and they have Plant & Wine workshops as well.