Stephanie Hester
AC issue was addressed the day after it was reported. I feel like understanding how hot it is in Texas someone would have reached out by phone to ask if units could be provided in the house since they could not have someone come same day to assist. We have to pay our bills on time or we are reprimanded but when you have an issue, they can decide the time frame. We are great tenants with no issues, not that should matter in situations. However I feel in this situation, we could have been prevented from sleeping in our downstairs in 85 degrees not being able to be comfortable, waking up with headaches and then having to work in it because some of us work or go to school at home. The service provider that was chosen was great and I’ve left them a great review. But I feel this situation should have had a quicker response time.






