Priority Pet Boarding Services Inc.

A

Anushka Pawar

via Google

We boarded our red eared slider turtle, Toto, with them for 45 days and had wonderful experience. They took good care of him and regularly shared pet updates on their Instagram channel, which was very reassuring. They also messaged us proactively to make sure everything was fine. When we needed to extend Toto’s stay by two days, they were very accommodating and took care of it without any issues. They were always available on messages and responded quickly. We had no complaints at all and would definitely recommend them to anyone looking for reliable and caring pet boarding.

O

Olesia Zadorozhnia

via Google

Had an amazing experience with Priority Pet Boarding, Wyatt and his team took excellent care of Cookie and I could tell he was so comfortable and happy there! The daily photo updates were so sweet and really put my mind at ease while I was away. So happy to find such a trustworthy place and will definitely use them again! Thank you!

V

Veronique Simard

via Google

Couldn’t have chosen a better place for Lizzos first boarding experience! They treated her as one of their own and she came back healthy, happy and already looking forward to her next stay. Thank you so much !

J

Julie Soucy

via Google

We have 4 x cats at home and were looking for 2 x visits per day during are vacation. We reached out to Priority Pet and Boarding. The entire process from the beginning was seamless and the communication throughout are vacation was great! We were very satisfied with Adam and felt are cats were well taking care during are time away. We will definitely use their services in the future!

F

Farzaneh Barak

via Google

** Unprofessional and Irresponsible Care at Priority Pet ** We recently trusted Priority Pet with our dog, Lucy, and paid extra a household stay instead of cage boarding, hoping she’d get the best care [total of $372.90 for 5.50 days]. Unfortunately, our experience was far from what we expected. When we picked Lucy up, we were told by the sitter, Sophie Cleroux, that Lucy had limped after getting tangled in her leash. Shockingly, the sitter used Lucy’s indoor collar instead of the no-pull harness we specifically requested for her walks. This oversight could have easily led to an escape or more serious injury. Even worse, we discovered that Lucy’s paws were badly burned during the last heatwave, likely from being walked on hot pavement for too long. It was heartbreaking to see her in pain, and it left us questioning the attentiveness of the sitter. To make matters worse, despite being promised that Lucy would be the only dog during her stay, there was another dog there when we arrived. This lack of transparency really shook our trust. When we brought these concerns to the owner, the response was dismissive and unprofessional. Instead of taking responsibility, the owner deflected responsibility, emphasizing their "99.999999%" satisfaction rate—irrelevant when your pet is part of the unlucky fraction that didn’t receive proper care. They downplayed our concerns and even suggested that injuries like Lucy’s are often the fault of pet owners, which was both offensive and inappropriate. We ended up with vet bills ($223.80) that could have been avoided if Lucy had received the care we paid for. If you’re considering Priority Pets, I’d urge you to think twice. Our pets deserve better care than what Lucy received.