PC
Promac Computer Repair
Expert computer repair and refurbished laptops with professional, fair-priced service.
4.2
Business
$$
Expert computer repair and refurbished laptops with professional, fair-priced service.
Promac Computer Repair provides professional computer repair services and refurbished laptops in Richmond, VA. Based on customer reviews, the business is known for its courteous and knowledgeable staff, including technicians like Vernon, Amos, and Kelvin, who offer fast, quality assistance with troubleshooting and repairs. Reviews highlight fair and reasonable pricing, excellent customer service, and expertise with Apple products. While most experiences are highly rated, the business handles a range of computer issues with a focus on professionalism.
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Comprehensive testing and repair services for desktops, laptops, and custom-built PCs, including hardware and software issues.
Specialized repair and troubleshooting for Apple products, including MacBooks and iMacs, with expert technicians.
High-quality refurbished laptops and computers for sale, tested and guaranteed to work perfectly.
Quick assessment and setup services, including software updates and system stabilization to keep your devices running smoothly.
Transparent, reasonable pricing with no unnecessary repairs, offering honest advice and customer-focused solutions.
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Overall rating
Trev
I brought in a custom built PC that would not power on. After three days I was told the technician could not determine the cause of the failure despite testing, and no diagnosis was identified. I was then offered the option to have the PC looked at by a third party which I declined. I requested my computer back and a refund, but was refused because a “diagnostic” had been performed, even though the stated outcome was that they did not know what was wrong. I was charged $80 for a still broken computer and no explanation of the issue. Ultimately, I paid for a service that did not produce a diagnosis, a repair, or actionable information.
Billy Covington
Had a great experience at promac!! Everyone was super nice and accommodating. They dont make you pay for unnecessary repairs and are fair and reasonable with pricing!! Definitely recommend them to anyone having computer issues!!!
Melissa Takahashi
Vernon was exceptionally professional and courteous. He really knows his stuff! I purchased a refurbished laptop from ProMac and it works perfectly! While I was there, Vernon also helped me troubleshoot an issue that I was having with another laptop of mine. 10/10 Would highly recommend!!
Phil Woodard
We depend on our laptop a great deal so when it started having problems we got nervous about finding a quality repair shop. Kelvin took care of us and got it stabilized fast and additionally he set it up to download all the latest updates! Fast, quality and professional services at incredibly reasonable rates. Thanks Kelvin and Promac Computer Repair!!
Chris Booker
Excellent customer service. I drove into town from hampton roads just to handle a few transactions with Amos. He quickly assessed what he could do to help via telephone which made me decide to drive an hour to get them to handle my dilemma… and when I walked in he had both of my Mac’s on the counter ready to get me fixed. He stayed until I’m got both computers squared away. And made sure I was comfortable with what he fixed and adjusted before I left. I would refer this place to anyone with apple products in need of repair or to purchase apple products. I’ll definitely be back. And I have already started spreading the word of my positive experience there. Thanks guys
