Quality Body & Fender

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Phoenix Downvia Google

3 months ago

Our catalytic conver got stolen off our car. Insurance sent us here. Service writers were super kind and personable, chauffer in the shuttle vehicle was chill, and the turn around was only 2 days and our car is running great. Pretty sure they washed her for us too. Good place, good people 5/5.

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carol wongvia Google

5 months ago

Incredibly professional service and quality work. I got my EV6 repaired there a few months ago, the communications were great, job was done well and on-time. They provided me with shuttling to the rental car and even charged and cleaned my car while it was in the shop. I was not expecting that detail of service. Today I went back to have a final part put on and they did it within 10 mins and even cleaned up a small scratch that occurred since the repair without any request. Highly recommend them to anyone.

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James Kingvia Google

6 months ago

A friend got an insurance repair for a sideswipe that wrecked the entire driver's side of her car from bumper to bumper and knocked off the side mirror. The entire process was painless. She was guided around the car, and using a grease pen, marked out all the areas to repair/replace. The work was done within 2 weeks despite replacing and painting all the side panels, one door, and getting a few OEM replacement parts. They have an online portal where you see your quote and progress in addition to an estimated pickup date. Couldn't recommend this shop enough. Everyone was so professional and clearly took pride in their work. Thanks!

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Marta Fuchsvia Google

8 months ago

Could not recommend Quality Body & Fender in Oakland more! From the moment I walked in, I felt I was in good hands with the welcoming and knowledgeable staff especially Alex who could not have been nicer and helpful. Their repair work was excellent and very reasonably priced. I’ll be telling all my friends and neighbors about them!

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Ricavia Google

8 months ago

This is going to be a novel, be prepared! ⸻ If I could give zero stars, I would. We brought our Mercedes to Quality after being referred by GEICO. And that’s when the nightmare started. Once they claimed the repairs were completed, we picked up the vehicle, only to realize it wouldn’t accelerate past 70 mph. That’s right. A high-performance German-engineered vehicle crawling like a 90s minivan with a breathalyzer on its last breath [mistake no. I]. I immediately contacted the shop and explained the issue, owner requested that I bring it back to which I did [mistake no. II]. A few days later, the shop owner got back to me and, after a diagnostic and test drive, she confirmed the car had trouble accelerating. Her excuse? “It might be a pre-existing issue with the bi-turbo system.” SO, she offered to refer the car to a third party for further inspection [mistake no. III] but only with our approval [which we gave because we were left with no other choice at this point]. The second shop parroted the same weak excuse: “pre-existing condition.” [mistake no. IIII] Let me make this painfully clear: before the accident and before these so-called ‘repairs,’ the car drove PERFECTLY. Not a single issue with acceleration. No “turbo” problems. Zip. Nada. Nothing. These issues began ONLY after Quality worked on it. But ohhh, it gets even worse. When we picked up the car the second time, my husband took one look at the repair area and immediately saw a major issue: the turbo hose was completely shot - ripped, grazed, and visibly damaged. It was obviously NOT repaired. It wasn’t even inspected. He immediately took a video of the damage [attached for your entertainment]. There’s no denying it. And just when we thought it couldn’t get more insulting .. they charged us THEE MOST for parts as if they were OEM [Original Equipment Manufacturer], but it’s obvious they’re aftermarket. They charged us luxury prices for budget parts, while cutting corners and blaming us for their OWN oversight. It’s Fn infuriating. So here we are, for the THIRDDDD time, taking the vehicle to Mercedes directly. And guess what Mercedes told us: “I do see the impact to the vacuum line and in fact caused additional consequential damage, furthermore my technician did NOTE a crack in the engine upper timing cover also due to this impact. Both of these repairs will be necessary to remedy the client’s issue.” Translation: ALL of the damage was caused by the incident. And NONE of it was pre-existing. Everything Quality should’ve found and fixed? they Fn didn’t. So let me summarize this comedy of errors: • Quality failed to perform a thorough inspection. • Missed or ignored critical impact damage. • Blamed the issues on a “pre-existing condition.” • Used aftermarket parts while charging OEM-level prices. • Gave us the runaround and dragged this out for weeks. • Caused additional damage and more financial strain [I’ll give them a break on this because they did discount my deductible]. • Wasted our time, energy, and multiple days of missed work. We’ve had to endure SO much unnecessary stress and frustration just trying to get my damn car back in good working condition, and we still don’t have resolution because of how Quality handled this from the start. If you’re thinking of bringing your car here: RUN. Don’t just walk .. RUN .. for your LIFE. Because unless you want to pay premium for bottom-tier work, be GASLIT about “pre-existing” damage, and have to involve your dealership just to get a real answer, this is NOT the place for you. This review is TRUE and HONEST. It’s going on Google. It’s going on Yelp. And anywhere else people need to be warned. Honesty matters. Accountability matters. Your car deserves better. YOU deserve better. Quality Body + Fender? Doesn’t believe in ANY of it.