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Scott Stricklandvia Google

4 months ago

Had watch batteries changed and a link removed. Great service!

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Kelli Dumasvia Google

almost 2 years ago

I needed a repair on a custom made gold medical alert bracelet. Kelvin told me it would probably take two days which made me uncomfortable since I don’t like to be without my emergency bracelet. But I decided to leave it anyway. I went across the street to pick up a prescription and by the time I was finished, I got a text alert saying my repair was done. Literally less than 30 minutes!! The repair is great, Kelvin was nice and I have found a new business to frequent! Highly recommend!

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D Parkervia Google

almost 3 years ago

Please do not bother with this company. The lady in there is extremely rude. I first thought on my first visit she was having a bad day; however, I came in there 3 times following that and she still had a very bad attitude every single time. My last visit there I went in so she could fix my gold chain. She informed me that it should be ready by the end of day, which was a Friday. She never called back to inform me they could not meet the deadline. I visited the store that following Monday to check on the status, since it was in fact 3 days after the quote estimated time. She told me verbatim, "You're just going to have to be patient because we hate working on that style of chain because it is so tedious.” I asked her what style it was, and she rudely put her hand up and told me let her finish and proceeds to say, “If you don't feel like waiting, you can get a refund and have someone else to fix it.” I'm not sure why she responded in that matter because I was extremely polite, and she is the one who told me it would be ready 3 days prior. I should of took her advice and took it elsewhere. I got the chain back the following day. She used a black permanent marker on my gold chain to pinpoint where they needed to fix, and when my chain was returned the black marker was very visible. They did not even bother to clean it. I spent roughly $80 in repairs just for the chain to BREAK 2 DAYS LATER!!! The customer service was so bad an unwelcoming, I did not even bother to take it back. That chain/necklace is very symbolic to me so and I wanted it fixed ASAP so I did not bother to take it to another Jeweler. I took the chain to a Jeweler in Collierville, and it has been months the chain in still intact. Not only do they have horrible customer service, they also do bad work!

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Debra Washingtonvia Google

almost 5 years ago

Went in to get a battery change on my mom watch. Store owner and staff disappeared to the back. I wanted to see a couple of pieces to possibly buy. My people are the worst people to own an run a business. Like one other consumer stated it's for maybe fixes and battery replacement which is very inexpensive an that's it because the staff is horrible and the selection pretty much is to.

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Juliet Scrogginsvia Google

over 7 years ago

I recently had a new engagement ring sized here. They have sized one for me before and did a really good job. But with this second ring I have had some issues. The first issue was when I got it sized two months ago and the first day I got it back a stone fell out the same day. I didn’t think anything of it at first. Stones fall out of the big multiple stone rings all the time. But then the ring fell apart and I brought it in for a free repair. He offered to replace the stone a fee instantly. I declined and got the ring back later that day. Another stone fell out the same day. I did have the guy test the stones with the first sizing and he stated they were real diamonds. But it’s very weird how he rigs the jewelry to possibly create another issue. I recommended them in the past. Definitely not now.