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Anifa Musengimanavia Google

about 1 month ago

I genuinely like the physical space of this gym. The layout is beautiful, it is rarely overcrowded, and from a workout perspective, it is a place I have enjoyed going to. However, the way the membership is advertised versus how it actually operates in practice is very misleading. The gym promotes flexible, month-to-month memberships with no contract, but the billing structure does not function that way. If you fall even slightly behind on a payment, your account is paused immediately. When you pay again, you are still required to pay for the full month, including days when your account was paused and you could not attend. There is no prorating or crediting of missed time. If you skip a month, you are still expected to pay for that skipped month upon reactivation. This does not reflect a true month-to-month model. Members are also charged upfront for a final month, but there is no clear explanation of when or how that final month is applied. Because access is paused so quickly when payments are late, there is no real option to choose when or whether that final month is used. You pay it, but it is unclear when you will actually receive the value of it. Additionally, within the agreement you sign when joining, there is a clause that only allows your billing date to be changed once. For a membership advertised as flexible and month to month, this type of restriction feels more consistent with a contract than with a truly flexible arrangement. This gym has a lot of potential, but the lack of transparency around billing, agreements, and access creates unnecessary stress for members. I strongly encourage management to align the way memberships are marketed with how they are actually enforced so expectations are clear from the start.

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Kelan Zielinskivia Google

2 months ago

While stranded in Denver due to a canceled flight, I decided to find a nearby gym and came across Reclaim Fitness. From the moment I walked in, Jessie at the front desk was incredibly welcoming and helpful. I was just looking for a quick lift and a place to kill some time, but that “quick” workout turned into a 4 hour visit. The staff was fantastic, and the gym itself was even better. It had literally everything from the wide variety of equipment to the locker rooms, with a brand new HOT sauna. I was even able to shower, which was very much needed. I can’t thank Jessie and the team enough for how accommodating they were. On top of all that, for everything this gym offers, the membership is surprisingly affordable. I only wish I had a place like this where I live.

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tatjusthappened COvia Google

5 months ago

I absolutely love this gym. Gives off a more mature vibe and tons of equipment! Almost every modality of exercise you can imagine. The floor space is so massive I have never felt like I had to wait for a machine. The staff are amazing specially Molli, she always is so help full and always greats with a smile. The 24/7 access is a life saver! I work very strange hours every now and then and its nice to have something that is open no matter what. I don't know what the previous reviewer is speaking of because the sauna has never been broken I use it every day, keeps me young and looking my best, oh not to mention the massage chairs!!!! not just bed water beds they are the ones that wrap around your body and massage every thing, something dreams are made of.

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Dr Remyvia Google

7 months ago

Great experience with the Gym!! I was able to get each of my workouts done within a short period of time. With the gym being 24 hours, it works with my work schedule! Very clean environment and also really good workout equipment! Definitely my new go-to gym for the long run! Jessie was really great and super friendly, helped out with great info and helped me get signed up!

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Michellevia Google

9 months ago

I went to tour the gym this week going in for a 5 day trial, I ended up signing a month to month contract because I love how spacious the gym is and how clean everything is! I could tell it was upgraded within the last year. I like that the upstairs has a track to walk around especially for a person like me who feels like the treadmill can get boring really fast. I appreciate how much space there is in the weights and free weights area, it doesn’t feel so cramped walking between people. There two sets of everything so that’s always a bonus. I love that peak hours are when I’m at work so I never have to wait for anything. The upstairs has an open area turf area for people to work out equipment (light free weight, punching bag, Olympic bars and weights) it was probably one of my favorite perks at the gym. The sauna in each locker room is a nice touch and the upgraded sinks and lockers in the locker rooms are aesthetically pleasing. The assistant manager was so so friendly and professional. I appreciated her taking her time to show me around and explain everything to me. The 24 hour access is a huge huge selling point for me because I work crazy hours and sometimes if I want to work out at midnight, I am glad I am able to now. Other gyms that claim they are 24 hours close at certain times and to me that’s not 24 hours 🤣 Reclaim gym requires everyone to have their own membership, there is no family plan or buddy passes, purely for safety reasons since it is 24 hours, their explanation of not wanting random people to be able to come in and wreck the place or cause issues was also another great selling point for me as a woman who likes to workout at night. CONS: I really wish they would remodel the entire bathroom area since I love the layout of it and see a lot of potential so I’m hoping they will remodel with time and redo the whole bathroom area (speaking from the women’s bathroom perspective, no idea what men’s locker room looks like). They need more water stations. Only some work and others are so old and need complete replacing.