Rolex Service Center Dallas

Name: Rolex Service Center Dallas
Address: 2601 North Harwood Street, Dallas, TX, 75201, US
Telephone: (833) 765-3900
Price range: $$$$
Rating: 3

Expert care for your Rolex, restoring elegance and precision.

3(12 reviews)

jewelry-repair

$$$$

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About

Rolex Service Center Dallas is a premier destination for luxury watch maintenance and repair. Known for its factory-certified services, the center provides a professional environment where customers can confidently send their timepieces for servicing. While customer experiences highlight both excellence in repairs and concerns regarding pricing transparency, the center is recognized for its friendly service and quality craftsmanship. Enjoy complimentary Swiss chocolates in a welcoming lobby while you attend to your watch's needs.

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Location

2601 N Harwood St, Dallas, TX 75201, USA

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Information

2601 North Harwood Street

Dallas, TX, 75201

(833) 765-3900 www.rolex.com/watch-care-and-service/our-servicing-philosophy

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Services

Watch Servicing

Comprehensive maintenance including cleaning, polishing, and movement calibration to restore performance.

Factory-Certified Repairs

Expert repairs using genuine Rolex parts for issues like water resistance or component replacement.

Dial and Bezel Customization

Professional dial swaps and bezel upgrades to personalize your Rolex watch.

Overhaul Services

Complete disassembly, inspection, and reassembly for extensive restoration and longevity.

Consultation and Estimates

In-person or phone consultations with detailed service estimates and transparent pricing.

3.00 · 12 reviews

Overall rating

Jennifer Jones

via Google

· 5 months ago

Arias TradingBot

via Google

· 7 months ago

Hottest emblems I ever ordered in bulk.

george

via Google

· 1 year ago

Pitiful customer service. Third generation Rolex owner and it ends with me. They have been in a downward spiral for years.

Patrick D

via Google

· 1 year ago

received a watch ( i declined service because they wanted to fix things they didnt have to) in pieces. They disassembled it and didnt even re-assemble when sending back. i called multiple times and they said they wouldnt do that and wont do anything about it. rolex when you respond to this review and say i can call your customer service dont bother since you guys still wont do anything even when i call that number

Art Fierro

via Google

· 1 year ago

NOTE: The reply from Rolex below my review is intentionally misleading. The issue has NOT been resolved. Rolex simply confirmed that we were given the quoted pricing but still refuses to honor it. Beware of Bait and Switch Practices. We called Rolex in Dallas to get an estimate for cleaning and polishing two Rolex watches. The watches work flawlessly. Fatima Dejesus quoted us between $200–$300 per watch. We shipped the watches, but after several days of silence—and two unanswered emails—we had to call. Joe Guthrie then promised to send the estimate immediately. To our surprise, the quote came back at over $2,094—nearly ten times the original price. Both estimates included an $800 and $850 “overhaul” fee in addition to the basic cleaning and polish we requested. When we called for clarification, we were told they would not perform a simple cleaning and polish without forcing the overhaul. No reason for an overhaul, the watches work flawlessly. We declined and asked that the watches be returned. We’ll see how long that process takes. This is unethical and misleading. What began as a reasonable service request turned into a classic bait-and-switch. Customers should be aware before trusting this location with their timepieces.

Paula Fierro

via Google

· 1 year ago

Reference Art Fierro’s review: The unethical behavior continues at Rolex. Their written response gives the impression that this matter has been resolved—nothing could be further from the truth. We received a call from Sheryl at the Dallas Rolex Service Center. During that conversation, she admitted she had listened to the original call with their representative and confirmed that the quoted price was indeed $200–$300 per watch. Yet, despite acknowledging this, Rolex refused to honor the original quote. This only reinforces our experience: a company unwilling to stand by its own words and practices. Customers should be aware that what begins as a reasonable service inquiry may quickly turn into an expensive and misleading process. Rolex Dallas continues to demonstrate unethical business practices.