Just Me
Love this place so far except for the make up tokens. I didn't realize you only had 2 weeks to use them so the first time I wasn't able to do so. You get 1 makeup token per month so I assumed you had the whole month to use it. Nope, you have 2 weeks. We couldn't find a time that worked within those 2 weeks so we lost that token for both of my kids. My mistake for not reading the email correctly so I took the loss and lesson learned. The second time we needed to use the makeup token I missed the class because I wrote the wrong date (again my mistake). I wanted to see if we could use it on another day since we still had time during the 2 week mark. Nope, can't make the adjustment. It's frustrating because I am within the 2 week mark and we technically didn't use it so I figured we can apply it to another day. Hard no. Lessons learned for sure but not understanding why there isn't wiggle room or exceptions.
