San Antonio Behavioral Healthcare Hospital

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unicorn girlvia Google

about 2 months ago

My name is Stephanie C. There was a Charge Nurse there. Ii want him to know he changed my life. He saved me. I know it sounds really bad that I don't remember his name. But I was in the magnolia ward. And it's almost like he sent that I wasn't feeling good and he came and he helped me he was such a sweet guy and I really wish that I could have sat with him and talked a lot with him but you know he was busy. I'm so thankful for him and I want so bad to reach out to him and let him know that. He is an amazing person and I want him to know that I know that he says he said that he has like you know PTSD but he will put on some music it was like classical music and it was really nice to listen to but he saved my life and I'm so grateful and I'm going to forever be grateful for him and I just want to meet up with him and let him know that but I don't know who his name is. But I will go back there and I will seek him just as like a thankful person that's it he needs to know that he really is a good person saving lives.

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Chlow Keyvia Google

2 months ago

Now that I've decided not to take legal action I want to leave an honest review. Went w/ a referral for outpatient. Told me they had it but couldn't find it & I'd have to do the eval later. Was unavailable the day they said so and they said, "go across the street, if they can't eval you, come back and we'll schedule you for that date." Go across, unaware it's their inpatient unit. Checked the paperwork to make sure it said I could leave if I wanted to which it did. I've been inpatient elsewhere in the past and knew it was not for me. They said someone from outpatient would be evaluating me & took me back. The room they evaled me in was tiny, had holes & different stains on the ceiling & walls. It felt like an interrogation room & was gross. Sara Lira evaled me & has to be one of the most incompetent & frankly unsafe mental health workers I've met. I wasn't a danger to myself or others, and my CLINICAL PSYCHOLOGIST sent me there for outpatient knowing the state of my mental health & history. It was obvious the goal was to make me inpatient & she asked very coaxing questions to get the answers she wanted. I spoke w/ a "doctor," a lady on video call on this broken lime green tablet who I could barely understand. I wasn't able to say no because she kept cutting me off & when Sara took the tablet away & asked me if I wanted to stay I told her no & said she should call the police. I told her I wanted to speak to police and my husband who was sitting in the lobby waiting for me. She says, "you might not be able to talk to them & you can't go out to talk to him" & gave me an old home phone to call my husband in the lobby, I never saw her again. Husband calls the police twice & they told him someone would speak to him. He's standing in the lobby waiting to speak to them, they look at him, speak to the front desk, & walk inside. Completely ignoring him. Then they leave a side entrance. A new worker comes in and says my husband never approached them while I was literally sitting on the phone with him when they entered. After that we gave up and decided that he'd speak to patient advocate and a legal representative. W/ the exception of TWO nurses, the people who work here do not seem to care about the patients here. The bathrooms in the rooms were disgusting & had black mold and nasty pinkish orange goo in the shower. Group therapy was a joke & felt like it was ran by random volunteers, not those trained to in mental health care. They barely follow the schedule they have and did a terrible job orienting me on what was happening. Johnathan & Cynthia specifically were unpleasant, disrespectful, & antagonizing. A patient got locked in the room where the main bathroom is & when I let the fat med tech know she said, "why didn't she ask for help," w/ attitude. Mind you we all see/hear her banging/jiggling the door handle across the room & there's supposed to be a nurse at the door anyway! Cynthia got an attitude with us after lying about multiple things that happened that day and I got upset. This was after multiple negative interactions with her, other staff, and I was tired of the staff's lack of professionalism and compassion. I started crying and told the nurses how terrible they were at their jobs. An older African American nurse tried comforting me. She and Gabriel were the only kind and competent staff (besides the manager nurses and patient advocate who I spoke with after the incident.) I was told by a nurse if I get upset again I could be moved to the unit with more unstable patients. Whoever did my chart that day lied about the incident in my paperwork & said, "she was upset after a phone call with her mom," with no mention of what actually happened. I also heard Cynthia lie to patient advocate about the incident. I got the police report & what I said was re-worded to sound more alarming as well. This experience left me traumatized & suicidal. If it wasn't for my husband & the intensive outpatient program I had to do after this, not affiliated w/ SABH, I'd be dead. 0 stars.

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Aaronvia Google

2 months ago

I attended the out-patient program at SABHH for 31 days. The entire staff and facility were excellent! I got a lot out of the the group sessions and it gave me the skills and confidence I needed to confront my issues. I was never forced to participate but was sometimes encouraged to do so which helped me communicate with others. The individualized therapy sessions were also great. Ms. Janet was the best therapist I've ever worked with and she made me feel safe, comfortable and empowered. Ms. Martha made sure I always had the proper medication and went above and beyond to make sure I was getting the care I needed. Ms. Christine was very kind, knowledgeable and passionate about helping me in my recovery. I am very grateful to have had the opportunity to attend this program and I am a better person because of it. I believe everyone struggling could benefit from a program like this. Thank you SABHH!

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Patrick Thomasvia Google

3 months ago

I recently had the opportunity to participate in the new training program offered at San Antonio Behavioral Health Hospital, and I am thoroughly impressed by its quality and impact. The training was thoughtfully designed to address both foundational and advanced aspects of behavioral health care, making it highly relevant for professionals at all levels. The curriculum covered a wide range of topics, including trauma-informed care, crisis intervention, de-escalation techniques, and the latest evidence-based practices in mental health treatment. Each session was led by experienced clinicians who not only shared their expertise but also encouraged active participation and discussion. The use of real-life case studies and interactive role-playing exercises made the learning experience engaging and practical. One of the standout features of this training was its emphasis on empathy, cultural competence, and patient-centered care. The trainers provided valuable insights into understanding diverse patient backgrounds and tailoring interventions accordingly. This focus is especially important in today’s healthcare environment and will undoubtedly enhance the quality of care provided at the hospital. Additionally, the training incorporated the latest research and best practices, ensuring that staff are equipped with up-to-date knowledge and skills. The supportive atmosphere fostered collaboration among participants, allowing us to learn from each other’s experiences and perspectives. Overall, I highly recommend this new training program to anyone working in behavioral health. It reflects San Antonio Behavioral Health Hospital’s commitment to excellence and continuous improvement in patient care. I left the training feeling more confident, informed, and inspired to make a positive difference in the lives of our patients.

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Michael Hafnervia Google

4 months ago

I was a patient here in 2023 and my experience was horrible. During my stay a care worker had lashed out on a 14 year old girl and caused people to become mentally distraught. While that situation was sorted out, it was also the lack of empathy people had in there, my counselor had asked if I was depressed, after answering that I indeed was due to being in the place, I told her about my past and my past depressive episodes after I had finished instead of showing empathy, she was simply upset that I didn’t make it clear if I was depressed or not despite answering her question very clearly. Additionally, during an altercation with a fellow patient (she wasn’t supposed to be in our unit in the first place) the staff had threatened an extended stay for me, despite the altercation not being my fault, as it was started by the girl who tried having multiple altercations with different patients clearly expressing signs of aggression which should have been addressed immediately. Food was delicious though. 10/10 dining experience. Overall, very mentally unfit care takers, and negligence with patients. Most caretakers didn’t de-escalate effectively most of the time making the situation worse for both the person causing the scene and the fellow patients witnessing. Very traumatic experience in general. A mental facility shouldn’t make patients worse. Do better.